Member Experience Lead: Growth & Welcoming Culture

Revo Fitness; Melbourne; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

Revo Fitness is expanding and seeking a Casual Member Experience Lead to deliver a simple, welcoming, high‑quality experience for members. You will work with the Club Manager to ensure personalised support, club presentation and a safe, hygienic gym environment.

Essential skills include brand alignment, strong customer service and excellent communication. First Aid/CPR certification is required before starting, with room for growth as the brand expands across Australia.

Qualifications

• Alignment with Revo's Brand, Values, and Behaviours is essential.
• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Previous customer service experience is highly regarded, but not required.

Responsibilities

• Quality Member Experience: primary point of contact for members and ensure a personalised, welcoming service.
• Team Collaboration & Culture: build positive relationships and foster an inclusive team environment.
• Club Presentation: maintain cleanliness, organisation and equipment functionality.
• Compliance and Safety: uphold health and safety standards and follow regulations.
• Reporting and Administration: manage member details and checklists with confidentiality.

Skills

Brand Alignment

Customer Service

Communication

Initiative

First Aid CPR

Job description

Revo Fitness is expanding and seeking a Casual Member Experience Lead to deliver a simple, welcoming, high‑quality experience for members. You will work with the Club Manager to ensure personalised support, club presentation and a safe, hygienic gym environment.

Essential skills include brand alignment, strong customer service and excellent communication. First Aid/CPR certification is required before starting, with room for growth as the brand expands across Australia.