Member Experience Champion

Revo Fitness

Newcastle

On-site

AUD 34,000 - 44,000

Part time

28 hours ago

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Job summary

Revo Fitness is seeking a Casual Member Experience Lead to support our growth and deliver simple, welcoming, high-quality experiences for our members. You will be the main contact from the club, ensuring personalised support aligned with our brand and values.

Work with the team to keep clubs clean, safe, and well-presented, while upholding health and safety standards. A strong customer service background, excellent communication, and First Aid/CPR certification are valued, with opportunities for

Qualifications

Strong customer service orientation and ability to create welcoming member experiences.
Excellent interpersonal and communication skills for diverse member needs.
Confident handling of conflicts and difficult situations with professionalism.
Proactive approach to exceed member expectations and support club goals.

Responsibilities

Be the primary point of contact for members, delivering personalised support aligned with Revo Fitness values.
Collaborate with the team to foster a positive, inclusive culture and member experience.
Maintain club presentation, cleanliness, organisation and equipment functionality.
Uphold health and safety standards and protect staff and members.
Assist with reporting, member checklists and confidential information handling.