Member Experience Lead: Growth & Guest Care

Revo Fitness; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Revo Fitness in Melbourne seeks a Casual Member Experience Lead to ensure a simple, welcoming, high-quality experience for every member. You will partner with the Club Manager to deliver personalised support aligned with our brand values and ensure a safe, clean gym environment.

Ideal candidates bring strong customer service, excellent communication, and a proactive approach to exceed expectations. First Aid & CPR certification is required prior to starting, with opportunities for career growth

Qualifications

• Customer service experience required.
• Strong interpersonal and communication skills.
• Ability to manage conflicts professionally.
• Proactive and takes initiative to exceed member expectations.
• Current First Aid & CPR certification required prior to starting.

Responsibilities

• Serve as the primary contact for members, delivering a welcoming, personalized experience.
• Collaborate with teammates to foster an inclusive, supportive club culture.
• Maintain club presentation with cleanliness and equipment in good condition.
• Uphold health and safety standards and comply with regulations.
• Assist with reporting, member data, and confidentiality of information.

Skills

Customer service

Interpersonal skills

Communication

Conflict management

Initiative

First Aid & CPR

Job description

Revo Fitness in Melbourne seeks a Casual Member Experience Lead to ensure a simple, welcoming, high-quality experience for every member. You will partner with the Club Manager to deliver personalised support aligned with our brand values and ensure a safe, clean gym environment.

Ideal candidates bring strong customer service, excellent communication, and a proactive approach to exceed expectations. First Aid & CPR certification is required prior to starting, with opportunities for career growth