Member Experience Lead - Growth & Welcome Champion

Revo Fitness; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Revo Fitness offers casual opportunities focused on delivering a simple, welcoming, high-quality member experience. As a Member Experience Lead, you will work with the Club Manager to ensure personalised support, friendly interactions and a motivating environment for members across the club.

You will help maintain club standards, safety, and smooth administration while embodying Revo Fitness values. Prior experience in customer service is valued, and First Aid/CPR certification is required

Qualifications

• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management abilities.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Previous customer service experience is highly regarded but not required.

Responsibilities

• Act as the primary point of contact for members, ensuring personalised support.
• Foster a welcoming atmosphere and align with Revo Fitness's vision and values.
• Maintain club presentation including cleanliness and equipment functionality.
• Uphold health and safety standards and ensure regulatory compliance.
• Manage member details and club administration with confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Conflict management

First Aid & CPR

Initiative

Job description

Revo Fitness offers casual opportunities focused on delivering a simple, welcoming, high-quality member experience. As a Member Experience Lead, you will work with the Club Manager to ensure personalised support, friendly interactions and a motivating environment for members across the club.

You will help maintain club standards, safety, and smooth administration while embodying Revo Fitness values. Prior experience in customer service is valued, and First Aid/CPR certification is required