Member Experience Architect

Revo Fitness; Gold Coast City; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

Revo Fitness on the Gold Coast is hiring a casual Member Experience Lead to ensure a simple, welcoming and high-quality experience for our members. You will work closely with the Club Manager to deliver personalised support, maintain clean and safe facilities, and contribute to a positive team culture across a growing network of clubs.

Key duties include member engagement, safety compliance, and accurate handling of member records, with opportunities for career growth within a dynamic,

Qualifications

• Proven customer service experience is preferred.
• Strong interpersonal and communication skills.
• Ability to manage conflicts effectively and maintain a welcoming atmosphere.
• Current First Aid & CPR certification required before start date.

Responsibilities

• Be the primary contact for members, delivering personalised support and a welcoming experience.
• Collaborate with team members to foster a positive, inclusive club culture.
• Maintain club presentation standards, cleanliness, organisation and equipment functionality.
• Uphold health and safety standards and ensure regulatory compliance.
• Manage member details and club checklists with confidentiality.

Skills

Customer service

Interpersonal skills

Communication

First Aid & CPR

Initiative

Conflict management

Job description

Revo Fitness on the Gold Coast is hiring a casual Member Experience Lead to ensure a simple, welcoming and high-quality experience for our members. You will work closely with the Club Manager to deliver personalised support, maintain clean and safe facilities, and contribute to a positive team culture across a growing network of clubs.

Key duties include member engagement, safety compliance, and accurate handling of member records, with opportunities for career growth within a dynamic,