Member Experience & Financial Solutions Advisor

BCU Bank; Tweed Heads; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

12 weeks parental leave

Discounts on loans/insurance

Up to two weeks purchased leave

Volunteer leave

Employee Assistance Program

Job summary

BCU Bank in Tweed Heads, NSW, is seeking a Member Relations Officer to support members with everyday banking needs and offer tailored product recommendations. You will engage in genuine conversations to identify financial goals and drive appropriate solutions, while maintaining compliance and delivering a high-quality branch experience.

The role is permanent and full-time at the Tweed Heads branch. A customer-centric mindset and strong sales and service background are essential, with travel

Qualifications

• Customer-centric mindset at the core of your work.
• Proven sales experience within a customer service team.
• Extensive customer service experience.
• Strong numerical reasoning and accuracy.
• Excellent communication and comprehension skills; high attention to detail and risk awareness.
• Strong computer literacy.

Responsibilities

• Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience
• Accurate and timely processing of member cash and non-cash transactions
• Account maintenance and account opening
• Assisting members with their day-to-day banking needs
• Identifying opportunities from conversations with members to recommend suitable BCU products and services
• Working toward individual and team targets and KPI’s
• Assisting and educating members on technological changes and enhancements within the bank
• Ongoing compliance and risk awareness within the Branch

Skills

Customer service

Sales experience

Numerical reasoning

Communication skills

Attention to detail

Computer literacy

Driver’s license

Job description

BCU Bank in Tweed Heads, NSW, is seeking a Member Relations Officer to support members with everyday banking needs and offer tailored product recommendations. You will engage in genuine conversations to identify financial goals and drive appropriate solutions, while maintaining compliance and delivering a high-quality branch experience.

The role is permanent and full-time at the Tweed Heads branch. A customer-centric mindset and strong sales and service background are essential, with travel