Senior Member Experience Leader

People First Bank; Crows Nest; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform allocation

Shine recognition program

Learning and development opportunities

Employee rewards platform

Employee banking benefits

Wellbeing initiatives and EAP

Paid volunteer leave

Job summary

People First Bank is seeking a Senior Member Experience Officer for our Heritage Bank, Crows Nest Community Branch. You’ll be the welcoming face for customers, delivering high-quality service and supporting morning shifts at Highfields on rotation.

You will be empowered to resolve enquiries, discuss tailored financial solutions, assist with digital banking, and manage personal lending applications while maintaining accurate branch cash reconciliations.

Qualifications

• Experience in customer service preferably in banking.
• Willingness to learn and take on new skills.
• Previous lending experience is desirable but training will be provided.

Responsibilities

• Assist customers with enquiries to facilitate easy banking.
• Engage in in-depth conversations to identify suitable products and services.
• Guide customers on using digital banking features.
• Manage personal lending applications for branch customers.
• Handle branch cash reconciliation and ordering.
• Provide timely and accurate customer service.

Skills

Customer service

Lending knowledge (desirable)

Job description

People First Bank is seeking a Senior Member Experience Officer for our Heritage Bank, Crows Nest Community Branch. You’ll be the welcoming face for customers, delivering high-quality service and supporting morning shifts at Highfields on rotation.

You will be empowered to resolve enquiries, discuss tailored financial solutions, assist with digital banking, and manage personal lending applications while maintaining accurate branch cash reconciliations.