Member Experience Specialist - 24/7 Bank Support

Heritage And People'S Choice; Toowoomba Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Training provided

Employee rewards platform

Volunteer leave

Job summary

People First Bank is seeking a Member Experience Officer for its Toowoomba contact centre. The role focuses on delivering high-quality service by initiating meaningful conversations, guiding customers to the right financial solutions, and enabling digital banking tools.

Training will be provided to support career growth within a friendly, customer-first team. Shifts include flexible hours, with availability outside standard business times and weekends to support a 24/7 operation.

Qualifications

• Empathy and warm, respectful communication with customers.
• Strong customer service foundation with a service-oriented mindset.
• Comfortable using digital banking tools and learning new systems.
• Ability to engage customers with needs-based conversations.
• Willingness to contribute to team goals and performance.

Responsibilities

• Assist members with transactional needs and enquiries.
• Engage in needs-based conversations to identify solutions.
• Build relationships to support long-term financial goals.
• Educate members on digital and mobile banking features.
• Collaborate with the team to meet contact centre goals.

Skills

Empathy

Clear communication

Customer service

Digital literacy

Needs-based selling

Job description

People First Bank is seeking a Member Experience Officer for its Toowoomba contact centre. The role focuses on delivering high-quality service by initiating meaningful conversations, guiding customers to the right financial solutions, and enabling digital banking tools.

Training will be provided to support career growth within a friendly, customer-first team. Shifts include flexible hours, with availability outside standard business times and weekends to support a 24/7 operation.