Senior Member Experience Champion - Banking & Lending

People First Bank; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform allocation

Shine recognition program

Learning and development opportunities

Employee rewards platform

Banking benefits

Job summary

People First Bank is seeking a Senior Member Experience Officer at the Heritage Bank, Crows Nest Branch. You will be the welcoming face for customers, delivering high-quality service and driving successful banking journeys. You may rotate to support the Highfields Community Branch for morning shifts.

The role emphasizes client conversations, product knowledge, and helping customers use digital services while staying focused on efficient personal lending processes and branch duties.

Qualifications

• Strong customer service and communication skills.
• Willingness to learn and adapt to banking products and processes.
• Desirable: lending experience.

Responsibilities

• Assist customers with enquiries and make banking easy.
• Engage in in-depth conversations to identify the right solutions for customers.
• Help customers utilise digital services to enhance their banking experience.
• Manage personal lending applications for branch customers.
• Perform branch cash reconciliation and ordering.
• Provide timely and accurate customer service.

Skills

Customer service

Lending experience

Job description

People First Bank is seeking a Senior Member Experience Officer at the Heritage Bank, Crows Nest Branch. You will be the welcoming face for customers, delivering high-quality service and driving successful banking journeys. You may rotate to support the Highfields Community Branch for morning shifts.

The role emphasizes client conversations, product knowledge, and helping customers use digital services while staying focused on efficient personal lending processes and branch duties.