Member Experience Consultant — Banking & Lending

Defence Bank Limited; Queensland; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tier 2 certification training

Product discounts

Extra paid leave

Wardrobe allowance

Rewards platform access

Job summary

Defence Bank Limited is seeking a Branch-based Member Consultant to deliver outstanding service and build lasting relationships with members across Australia. You will assist with consumer lending, open new memberships and savings accounts, and support general insurance needs in a busy branch environment.

As a member of our team, you will handle inbound and outbound calls, process transactions, and contribute to branch performance while adhering to risk and compliance standards.

Qualifications

• Experience in a customer facing retail or administrative team or similar.
• Ability to multitask and prioritise and seek improvement in the way things are done to reduce member effort.
• Strong organisational and communication skills.

Responsibilities

• Consumer Lending Products: Contribute to the branches consumer lending portfolio including personal loans, credit cards and identify home lending opportunities to mobile lenders
• New Memberships & Services: Open new memberships, new savings accounts, deposit accounts and provide general insurance products to Members
• Inbound/Outbound Calls: Provide the “best in class” member service for inbound and outbound calls, supporting members from all over the Australia
• Branch Operations: Pro-actively complete branch activities such as processing over the counter transactions (deposits & withdrawals) account maintenance and contribute to the overall member satisfaction and member service standards
• Risk and Compliance: Adhere to current policies, procedures and compliance standards

Skills

Customer service

Sales targets

Communication skills

Multitasking

Tools

CRM systems

Job description

Defence Bank Limited is seeking a Branch-based Member Consultant to deliver outstanding service and build lasting relationships with members across Australia. You will assist with consumer lending, open new memberships and savings accounts, and support general insurance needs in a busy branch environment.

As a member of our team, you will handle inbound and outbound calls, process transactions, and contribute to branch performance while adhering to risk and compliance standards.