Premium Membership & Hospitality Concierge

Brisent; Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

Legends Global is seeking an energetic Members & Hospitality Experience Specialist to support Suncorp Stadium membership and premium hospitality programs. You’ll be a main contact for enquiries, building strong relationships with members and clients while delivering exceptional service and product knowledge.

You’ll collaborate with internal teams to ensure a seamless customer journey, manage inquiries, and contribute to continuous improvements in service delivery.

Qualifications

• 2 to 3 years' experience with customer service.
• A genuine passion for customer service and delivering exceptional experiences.
• Strong interpersonal and communication skills, with the ability to build rapport with a diverse range of people.
• A proactive, solutions-focused approach and the confidence to take ownership of customer enquiries.

Responsibilities

• Delivering exceptional customer experiences by providing timely, professional and personalised service across all interactions including event days.
• Managing incoming enquiries from prospective and current clients, understanding needs and proposing solutions.
• Building lasting relationships with existing members and clients, acting as a trusted contact and maximizing membership/hospitality value.
• Supporting membership and hospitality sales with informed recommendations, proposals and follow-ups.
• Supporting member retention and loyalty through proactive communication and attention to detail.
• Managing customer requests and resolving issues with professionalism and empathy.

Skills

Customer service

Interpersonal skills

CRM systems

Tools

Dynamics 365

Microsoft Marketing

Engage RM

Job description

Legends Global is seeking an energetic Members & Hospitality Experience Specialist to support Suncorp Stadium membership and premium hospitality programs. You’ll be a main contact for enquiries, building strong relationships with members and clients while delivering exceptional service and product knowledge.

You’ll collaborate with internal teams to ensure a seamless customer journey, manage inquiries, and contribute to continuous improvements in service delivery.