Customer Experience & Engagement Coordinator

Victoria Racing Club; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Valuable experience in large-scale events

Support from a passionate team

Behind-the-scenes access to iconic events

Job summary

A leading racing organization in Melbourne is seeking a People and Culture Business Partner to enhance customer engagement strategies and foster member connections. The ideal candidate has experience in customer engagement, strong relationship-building skills, and a proactive mindset to deliver outstanding experiences. Join a passionate team dedicated to creating memorable moments at the Melbourne Cup Carnival.

Qualifications

• Experience in a membership or customer engagement role.
• Strong interpersonal skills with a collaborative approach.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Design and deliver initiatives that boost customer engagement.
• Develop onboarding experiences for new members.
• Analyze feedback and market research to enhance customer experiences.

Skills

Customer engagement

Relationship-building

Communication skills

CRM systems proficiency

Tools

Microsoft Dynamics

Job description

A leading racing organization in Melbourne is seeking a People and Culture Business Partner to enhance customer engagement strategies and foster member connections. The ideal candidate has experience in customer engagement, strong relationship-building skills, and a proactive mindset to deliver outstanding experiences. Join a passionate team dedicated to creating memorable moments at the Melbourne Cup Carnival.