Member Engagement and Communications Advisor

Telecommunications Industry Ombudsman; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Job summary

A member-focused organization in Melbourne is seeking a Member Engagement & Communications Advisor. You will create engaging content, plan events, and build strong relationships to keep members informed and inspired. The ideal candidate has over 5 years of experience in customer service or member engagement and excel in writing and event planning. This full-time role offers a vibrant work environment that values diversity and inclusion.

Qualifications

• 5+ years in customer service, account management, or member engagement.
• Exceptional writing, editing, and content creation skills.
• Experience in planning events and multi-channel communications.

Responsibilities

• Creating engaging newsletters and member communications.
• Planning and delivering events, webinars, and forums.
• Building strong stakeholder relationships and keeping membership engaged.

Skills

Customer service

Content creation

Event planning

Multi-channel communications

Tech-savvy

Tools

Dynamics 365

Canva

PowerApps

SharePoint

Office 365

Job description

Member Engagement and Communications Advisor

Join to apply for the Member Engagement & Communications Advisor role at Telecommunications Industry Ombudsman.

About the Role

As our Member Engagement & Communications Advisor, you’ll be the voice that keeps our members informed, inspired, and involved. From crafting compelling content to orchestrating events that people actually want to attend, you’ll be at the heart of our member experience. You’ll also help shape our brand, manage digital content, and support strategic projects that drive impact.

What You Will Be Doing

• Creating engaging newsletters, portal content, and member communications
• Planning and delivering events, webinars, and forums that spark connection
• Supporting onboarding, training, and educational programs
• Building strong stakeholder relationships and keeping our membership engaged
• Contributing to reports, publications, and digital content (yes, even the fun stuff!)
• Collaborating with creatives to bring ideas to life
• Supporting brand awareness and engagement campaigns

What You Will Need

• 5+ years in customer service, account management, or member engagement
• Exceptional writing, editing, and content creation skills
• Event planning and multi-channel communications experience
• Tech-savvy with tools like Dynamics 365, Canva, PowerApps, SharePoint, and Office 365
• A people-person vibe and the ability to simplify complex info
• A curious mind, a collaborative spirit, and a love for continuous improvement

Why The TIO?

We’re a purpose-driven not-for-profit with a big heart. Our mission? Fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible, and high-performing and we’re serious about helping our people thrive.

Diversity & Inclusion

We celebrate you. Whoever you are, however you identify, you’re welcome here. Bring your whole self. We wouldn’t want it any other way.

Ready to connect, communicate, and create impact?

Apply now and join a team that’s shaping the future of member engagement with heart, creativity, and purpose.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Public Relations
• Industries: Telecommunications and Non-profit Organizations

Location: Melbourne, Victoria, Australia