Member Experience Champion - Growth & Service

Revo Fitness; City Of Busselton; Remote; AUD 30,000 - 39,000; Part time

Job summary

Revo Fitness is seeking a casual Member Experience Lead to join our Western Australia team. You will work with the Club Manager to deliver a welcoming, high-quality member journey and foster a positive atmosphere across the club.

You will focus on member support, club presentation, safety, and confidential administration of member details, with opportunities for growth as our network expands across Australia.

Qualifications

• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.

Responsibilities

• Act as the primary point of contact for members with personalised support.
• Foster positive relationships and an inclusive team environment.
• Maintain high standards for cleanliness, organisation and equipment functionality.
• Uphold health and safety standards and ensure regulatory compliance.
• Manage member details and administrative checklists with confidentiality.

Skills

Member experience

Customer service

Interpersonal skills

Communication

Conflict management

Initiative

Education

First Aid & CPR Certification

Job description

Revo Fitness is seeking a casual Member Experience Lead to join our Western Australia team. You will work with the Club Manager to deliver a welcoming, high-quality member journey and foster a positive atmosphere across the club.

You will focus on member support, club presentation, safety, and confidential administration of member details, with opportunities for growth as our network expands across Australia.