Member Engagement Retail Consultant - Part-Time

RACV; Geelong; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Discounts at RACV resorts

Emergency roadside assistance

Volunteer days & matched giving

Job summary

RACV Geelong is seeking a Retail Consultant for a permanent part-time role. You will join our Member Engagement team, delivering excellent customer service in a busy retail environment and driving sales while building lasting member relationships.

A six-week fixed shift roster and fully paid training support your start, with opportunities for career growth within RACV. You will thrive in a friendly, team-driven culture that values inclusivity and member satisfaction, with a focus on personalised

Qualifications

• Face-to-face customer service experience.
• Over the phone customer service experience.
• Experience meeting sales targets or KPIs is an advantage.
• Able to navigate multiple systems confidently.

Responsibilities

• Hit the ground running with this customer service role.
• Participate in a structured training program to upskill in systems, service and sales.
• Drive sales by focusing on members’ needs and delivering effective solutions.
• Provide personalised conversations and exceptional service experiences aligned with the brand.

Skills

Face-to-face CS

Phone CS

Sales experience

Multi-system navigation

Team player

Self-motivated

Tools

CRM software

Job description

RACV Geelong is seeking a Retail Consultant for a permanent part-time role. You will join our Member Engagement team, delivering excellent customer service in a busy retail environment and driving sales while building lasting member relationships.

A six-week fixed shift roster and fully paid training support your start, with opportunities for career growth within RACV. You will thrive in a friendly, team-driven culture that values inclusivity and member satisfaction, with a focus on personalised