Retail Consultant

RACV; Geelong; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Discounts at RACV resorts

Emergency roadside assistance

Volunteer days & matched giving

Job summary

RACV Geelong is seeking a Retail Consultant for a permanent part-time role. You will join our Member Engagement team, delivering excellent customer service in a busy retail environment and driving sales while building lasting member relationships.

A six-week fixed shift roster and fully paid training support your start, with opportunities for career growth within RACV. You will thrive in a friendly, team-driven culture that values inclusivity and member satisfaction, with a focus on personalised

Qualifications

• Face-to-face customer service experience.
• Over the phone customer service experience.
• Experience meeting sales targets or KPIs is an advantage.
• Able to navigate multiple systems confidently.

Responsibilities

• Hit the ground running with this customer service role.
• Participate in a structured training program to upskill in systems, service and sales.
• Drive sales by focusing on members’ needs and delivering effective solutions.
• Provide personalised conversations and exceptional service experiences aligned with the brand.

Skills

Face-to-face CS

Phone CS

Sales experience

Multi-system navigation

Team player

Self-motivated

Tools

CRM software

Job description

• RACV Geelong | Discover the world of a Retail Corporate Environment
• Competitive Salary, Extraordinary Benefits and Incentive opportunities
• Permanent Part-Time | Unleash your potential

At RACV we are people who care, we’re part of people’s every day – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.

Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.

What you will be doing:

Hit the ground running with this customer service position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

• Permanent part-time role - commencing Monday, 26th of October
• 6-week fixed shift roster - Averaged across a 30 hours per week cycle.
• Fully paid & supported training program - 7 weeks, Monday to Friday (full-time)
• Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
• Champion personalised conversations by providing exceptional service experiences that deliver on our brand promise.

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant will demonstrate:

• Face to face customer service experience
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s (highly regarded but not essential)
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment

What we provide:

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:

• Great discounts on insurance and accommodation at all RACV resorts,
• Free Basic Emergency Roadside Assistance, and The ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.