Retail Consultant | Wodonga

RACV; City of Wodonga; On-site; AUD 46,000 - 52,000; Part time

Benefits offered by this job

50% Insurance

Free Roadside Assistance

RACV Resort Discounts

Job summary

RACV Wodonga is seeking a customer service specialist to join our retail outlet. This permanent part-time role (32 hours) involves assisting members in-store and via the Memberline with home, motor, travel, and insurance enquiries, delivering exceptional service and solutions.

You will engage with customers face-to-face and over the phone, work on a 6-week rotating roster, and complete a 7-week training program. Exciting employee benefits include staff discounts and roadside assistance.

Qualifications

• Face-to-face customer service experience
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s is highly regarded but not essential.

Responsibilities

• Provide immediate and effective solutions to our members through meaningful conversations.
• Identify needs to educate and offer the best motoring solutions.
• Assist Memberline with inbound home & motor insurance calls.
• Assist customers in-store with enquiries and sales.

Skills

Face-to-face service

Phone support

Sales targets

Team player

Job description

• Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts
• 50% off Insurance policies
• Free Basic Roadside Assistance

Our RACV Retail Outlet based in Wodonga prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance,Emergency Assistanceproducts to even Travel InsuranceandAttraction tickets! As part of this exciting, blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.

Commencing on Monday, 26th of October We are offering a Permanent Part Time 32 hours, working on a 6-week rotating roster Monday - Friday.

Provide immediate and effective solutions to our members, through meaningful and personalised conversations.

Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise.

Plus, much more!

About You:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.

Our retail stores offer exposure to a corporate environment; you will be assisting our members & customers over the phone and face to face instore. The successful applicant will possess the following traits:

Face to face customer service experience

Over the phone customer service experience

Prior experience achievingsales targets & KPI’s is highly regarded but not essential.

Self-driven and motivated to succeed.

Proficient in navigating through multiple systems

Enthusiastic, resilient, and committed to providing a positive member experience.

Individuals that work well in a team environment.

Previous experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment.

Extensive Training Program:

RACV are offering7 weeks of full-time paid training (Monday – Friday). This may include2-3 days in our Noble Park, VIC office.

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.

Following your training period, you will then transition and work on your dedicated rostered hours

Employee Benefits:

50%off Insurance policies

FreeRoadside Assistance

Exclusive RACVStaff Discountson Accommodation at allRACV Resorts

We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.