Retail Consultant | Sale

RACV; Sale; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on insurance

Resort discounts

Roadside assistance

Volunteer days

Employee benefits

Job summary

RACV in Victoria is seeking a passionate Customer Service professional to hit the ground running with our fully paid, structured training program. You’ll upskill in systems, service and sales, and gain product knowledge while joining a supportive team.

This permanent full-time role offers a 6-week fixed roster (Monday–Friday, no weekend work) and 7 weeks of paid training, with a focus on driving sales and delivering personalised service that realises our brand promise.

Qualifications

• Face to face customer service experience.
• Over the phone customer service experience.
• Experience achieving sales targets or KPIs is valued.
• Self-driven and motivated to succeed.
• Able to navigate multiple systems efficiently.
• Enthusiastic and collaborative in a team environment.

Responsibilities

• Provide excellent customer service face to face and over the phone.
• Drive sales by understanding member needs and offering solutions.
• Deliver personalised conversations and keep customers engaged with products and services.
• Work in a permanent full-time capacity with a 6-week fixed roster (Mon–Fri).
• Participate in a comprehensive training program to upskill in systems, service, and product knowledge.

Skills

Face to face service

Over the phone service

Sales targets

Multi-system navigation

Team player

Self-driven

Tools

CRM software

Job description

At RACV we are people who care,we’repartof people’s every day – making a positive impact in their homes, on the road and on holidays.We’vebuilt on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.

Due to continued growth across RACV and increasing demand for our products and services, we're expanding our team and are looking for passionate people to join us. This newly created opportunity offers the chance to be part of a growing organisation that is investing in its people and creating exciting career pathways for the future.

What you will be doing:

Hit the ground running with this customer service position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

Permanent full-time role - Commencing Monday, the 26th of October

6-week fixed shift roster - Monday to Friday – no weekend work!

Fully paid & supported training program - 7 weeks, Monday to Friday

Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.

Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.

Whatwe’relooking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant willdemonstrate:

• Face to face customer service experience
• Over the phone customer service experience
• Prior experience achievingsales targets & KPI’s(highly regarded but not essential)
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment

What we provide:

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

A tight knit team, with a supportive and collaborative culture and exclusive employee benefitsyou’ll actually want to use such as:

• Great discounts on insurance and accommodation at all RACV resorts,
• Free Basic Emergency Roadside Assistance, andThe ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.