Part-Time Retail Consultant: Member Engagement & Training

RACV Limited; Geelong; Hybrid; AUD 34,000 - 49,000; Part time

Benefits offered by this job

Great discounts on RACV services

Exclusive employee benefits

Paid training

Job summary

RACV Geelong is seeking a friendly Retail Consultant to join our Member Engagement team. You will complete a fully paid training program, learn our systems, customer service and sales processes, and work with a collaborative team.

The role is permanent part-time, averaging around 30 hours per week, with a six-week fixed roster. You will focus on delivering exceptional member experiences and promoting our range of products and services.

Qualifications

• Face to face customer service experience.
• Over the phone customer service experience.
• Prior experience achieving sales targets & KPI’s is highly regarded.
• Self-driven and motivated to succeed.
• Proficient in navigating through multiple systems.
• Enthusiastic, resilient, and committed to providing a positive member experience.

Responsibilities

• Participate in a fully paid and structured training program to upskill in systems, customer service and sales.
• Drive sales by focusing on members’ needs and providing immediate solutions.
• Champion personalised conversations by delivering exceptional service experiences.
• Work with a supportive team in a workplace culture that Members value.

Skills

Face to face service

Phone service

Sales targets

Self-driven

Systems navigation

Team oriented

Job description

RACV Geelong is seeking a friendly Retail Consultant to join our Member Engagement team. You will complete a fully paid training program, learn our systems, customer service and sales processes, and work with a collaborative team.

The role is permanent part-time, averaging around 30 hours per week, with a six-week fixed roster. You will focus on delivering exceptional member experiences and promoting our range of products and services.