Member Engagement & Experiences Lead

Gold Coast FC; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Job summary

Gold Coast FC is seeking a Consumer Engagement Executive to join the Membership team on the Gold Coast. You will help grow, engage and retain our membership base by delivering engaging communications, events, and excellent customer service.

You will support sales/renewals, respond to member inquiries, and work with cross-functional teams to strengthen engagement. A Business/Marketing-related degree is valued and CRM experience is a plus.

Qualifications

• Excellent communication is essential for engaging with members.
• Strong writing skills to craft clear member communications.
• Ability to build relationships with members and drive renewals.
• Sales experience helps with membership sales, renewals and retention.
• Organised, detail-oriented, able to manage competing priorities.
• Familiarity with CRM systems and databases is beneficial.

Responsibilities

• Plan and deliver engaging membership communications.
• Write copy to keep members informed and engaged.
• Support membership sales, renewals and retention activities.
• Provide high-quality service to members via phone, email and in person.
• Plan and deliver member events and experiences.
• Develop and implement Reward & Recognition and year-round engagement initiatives.
• Coordinate event invitations, registrations and guest lists.
• Keep membership website content accurate and up to date.
• Use member insights and campaign performance to improve communications and engagement.
• Collaborate with Membership, Marketing, Events and other areas across the Club.

Skills

Excellent communication

Strong writing skills

Relationship building

Sales experience

Organised and detail-oriented

CRM/databases experience

Education

Business/Communications/Marketing degree

Tools

CRM systems

Job description

Gold Coast FC is seeking a Consumer Engagement Executive to join the Membership team on the Gold Coast. You will help grow, engage and retain our membership base by delivering engaging communications, events, and excellent customer service.

You will support sales/renewals, respond to member inquiries, and work with cross-functional teams to strengthen engagement. A Business/Marketing-related degree is valued and CRM experience is a plus.