Communications - Customer Engagement and Education

Commonwealth Superannuation Corporation; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Commonwealth Superannuation Corporation is seeking a Communications professional focused on Customer Engagement and Education to enhance how members access and understand education about their superannuation and financial future. You’ll craft compelling content and map the member journey across digital experiences.

You’ll translate complex financial concepts into clear language and collaborate with campaigns and strategic initiatives to connect education with the tools and support members need.

Qualifications

• You’re a strong writer and communicator, but you also think beyond the words on the page.
• You’re interested in how people move through information and digital experiences.
• Experience in communications, content, customer engagement or education is important; superannuation or financial services experience is highly regarded but not essential.

Responsibilities

• Create engaging education and member communications across digital and other channels.
• Develop webinar content, presentations and supporting education resources.
• Design communications journeys before and after education interactions.
• Improve the structure, categorisation, tagging and discoverability of webinar and education content.
• Connect education with relevant information, tools, calculators, digital experiences and member support.
• Use customer insights, feedback and engagement data to improve content and communications.
• Translate complex superannuation and financial concepts into language people can understand and use.
• Contribute your skills to wider member campaigns, communications and strategic initiatives.

Skills

Strong writing

Clear communicator

Content strategy

Education

Experience in communications or education

Tools

Education content creation

Job description

Communications - Customer Engagement and Education

12h ago , from Commonwealth Superannuation Corporation

Advertising, Media, Arts & Entertainment,Banking and Financial Services,Insurance & Superannuation,Marketing

Communications – Customer Engagement and Education

Full time | Canberra, Melbourne or Sydney

Great member education isn’t just about creating good content. It’s about helping people find the information they need, understand what it means for them and know what to do next.

We’re looking for a Communications – Member Engagement and Education star to help us create a more connected education experience for CSC members. Working within CSC’s Communications team, you’ll develop compelling content while also thinking about the complete journey around it.

What you’ll be doing

• Create engaging education and member communications across digital and other channels.
• Develop webinar content, presentations and supporting education resources.
• Design communications journeys before and after education interactions.
• Improve the structure, categorisation, tagging and discoverability of webinar and education content.
• Connect education with relevant information, tools, calculators, digital experiences and member support.
• Use customer insights, feedback and engagement data to improve content and communications.
• Translate complex superannuation and financial concepts into language people can understand and use.
• Contribute your skills to wider member campaigns, communications and strategic initiatives.

What we’re looking for

You’re a strong writer and communicator, but you also think beyond the words on the page. You’re interested in how people move through information and digital experiences: what they need to know, what might stop them, what should come next and how good communications can make that journey simpler. Experience in communications, content, customer engagement or education is important; superannuation or financial services experience is highly regarded but not essential.

Why this role?

This is an opportunity to do more than produce content. You’ll help shape how CSC members discover and experience education about their super and financial future and help build stronger connections between education, digital experiences and the support available to them.

Learn more about CSC and our benefits on our career siteCareers

Learn more about CSC and our benefits on our career siteCareers