Medical Secretary/ Medical Receptionist

Work Initiatives; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Work Initiatives is recruiting for a medical receptionist at a private ENT practice in Heidelberg, Melbourne. The role is long-term and involves 3 full days per week with Tuesday and Thursday mandatory, and a third day to be discussed.

The successful candidate will support patient bookings, reception, billing, referrals, and administration, working with an experienced specialist and administrative team. Experience in medical reception, attention to detail, and comfort in a busy clinical

Qualifications

• 2+ years in medical reception or medical administration.
• Ability to work in a busy medical environment with accuracy.

Responsibilities

• Handle patient bookings and phone/email inquiries.
• Reception and patient check-in.
• Process Medicare, private billing and receipting.
• Manage referrals, correspondence and patient records.
• Liaise with GPs, hospitals and healthcare providers.
• Support surgical bookings and administration.
• Use medical practice software (Xestro).
• General practice administration tasks.

Skills

Medical reception

Medical administration

Communication

Multitasking

Tools

Xestro

Job description

Working closely with an ENT specialist and administrative team in a small, independent specialist ENT practice in Heidelberg, this is a long-term position working 3 full days per week. Availability to work Tuesday and Thursday is essential with the third working day to be discussed.

Key responsibilities

• Patient bookings and phone/email inquiries
• Reception and patient check-in
• Medicare, private billing and receipting
• Managing referrals, correspondence and patient records
• Liaising with GPs, hospitals and other healthcare providers
• Supporting surgical bookings and administration
• Using medical practice management software - Xestro
• General practice administration

About you

• Minimum of 2 years' medical reception or medical administration experience
• Confident working in a busy medical environment
• Friendly, professional and confident with patients
• Excellent attention to detail and takes pride in accuracy
• Experience using medical software
• Keen to upskill and continually develop skills
• Can multitask, prioritise and remain calm under pressure
• Flexible and willing to assist when the practice is busy
• Excellent communication and organisational skills
• Reliable and committed to a long-term role

About us

We are an independent specialist ENT practice based in Heidelberg, providing care to both paediatric and adult patients. Our specialist also consults at East Melbourne and Parkville approximately 2-3 times per month. These sessions are shared between staff on a rostered basis, so occasional travel to these locations will be required.

• A genuine long-term opportunity
• A friendly, supportive small team environment
• Direct contact with an experienced specialist surgeon
• A role where your skills and dedication will have a direct impact on patient care
• Variety across specialist medical and surgical administration