Medical Secretary - HC - Practice Support

Advara; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional annual leave

Career development in Cardiac Physio

Job summary

Advara HeartCare in Adelaide seeks a dedicated Medical Secretary for a full-time fixed-term maternity cover through to September 2027. You will provide high-quality administrative and patient-facing support in a cardiology setting.

Key duties include scheduling, billing, records management and coordinating with clinicians and hospitals. Training for ECGs and monitoring will be provided.

Qualifications

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisational and communication skills for efficient teamwork.
• Ability to manage patient bookings and respond to enquiries with professionalism.

Responsibilities

• Coordinate specialist appointments, clinic schedules and diary management.
• Provide administrative and PA support to cardiologists.
• Deliver exceptional customer service to patients, referrers and healthcare professionals.
• Manage patient bookings, enquiries and correspondence.
• Process Medicare, DVA and private health fund billing accurately.
• Liaise with hospitals, GPs and other healthcare providers.
• Maintain accurate patient records using HealthTrack and other systems.
• Support day-to-day operations of specialist consulting rooms.
• Assist with ECGs and cardiac monitor fitting after training.

Skills

Patient care

Customer service

Teamwork

Organisation

Communication

Phone etiquette

Tools

Microsoft Access

HealthTrack

Job description

Want to move Australia’s heart health forward? Our team is our impact and our future. Join something special at Advara HeartCare.

This is a full-time fixed-term maternity leave cover position through to September 2027

Our Best Starts with You

At Advara HeartCare, we’re building something important. Something special.

For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re shaping a future where world-class care is the standard of care.

We can’t achieve this without our incredible people. That’s why we’re creating a workplace and culture where you can truly thrive.

Your impact, with us

As our highly valued Medical Secretary, you’ll use your skills and expertise to provide quality care to patients with a wide range of heart and cardiovascular conditions.

We are seeking a motivated and customer-focused professional to join our team on a full-time fixed-term basis, providing maternity leave cover through to September 2027.

You’ll make a meaningful impact by:

Ensuring an absolute commitment to the delivery of professional, caring and friendly services to patients, referrers and customer with consideration to achieving quality and productivity targets as set by the business.

• Coordinate specialist appointments, clinic schedules and diary management
• Provide comprehensive administrative and personal assistant support to cardiologists
• Deliver exceptional customer service to patients, referrers and healthcare professionals
• Manage patient bookings, enquiries and correspondence
• Prepare patient quotes, process invoices and receipts, and respond to account enquiries
• Process Medicare, DVA and private health fund billing accurately
• Liaise effectively with hospitals, general practitioners and other healthcare providers
• Maintain accurate patient records using HealthTrack and other clinical systems
• Contribute to the efficient day-to-day operation of specialist consulting rooms
• Whilst this will be more admin based duties will also include ECGs and cardiac monitor fitting (full training will be provided)

What you’ll bring

To succeed in this role, you will have:

• Demonstrated ability to provide excellent patient care and customer service, ensuring a positive experience for all

• Proven track record of effectively working both independently and as part of a team to achieve organizational goals
• Strong computer skills, including familiarity with Microsoft Access and the capacity to quickly adapt to medical software systems
• Exceptional organisation and communication skills, enabling efficient teamwork within an administrative support setting
• Outstanding phone manner and adeptness in handling various patient inquiries, reflecting a high standard of professionalism and attentiveness.
• Ability to travel to all of our clinics when required (driver’s licence/motor vehicle would be an advantage).

We would also love you to have:

• A mindset of collaboration and continual learning. You will seize opportunities to expand your skills and expertise, and you’ll be willing to share your knowledge and experience to help our company and people thrive.

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.

We offer you meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

• Your impact, with us.

At Advara HeartCare, you’ll use your skills and expertise to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way.

• Your growth, with us.

Develop new knowledge and skills at the cutting edge of our industry, and progress your career in a fast-growing company that’s dedicated to what you do best.

• Your voice, with us.

When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive.

You’ll also enjoy a range of other benefits:

• The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment.

• Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.
• Work with a connected, collaborative team.
• Ongoing opportunities for further career development in the Cardiac Physiology field, with defined career pathways.

Ready to shape our future while building yours?

Join Advara HeartCare and achieve more than you ever thought possible.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.