Medical Receptionist - HC - Practice Support

Advara HeartCare; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development

Job summary

Advara HeartCare is seeking a Medical Receptionist to join our Auburn-based team. You will be the first point of contact for patients, coordinate appointments, manage records, and support the practice with billing and administrative tasks.

This role requires a professional, confidential and compassionate approach in a cardiology setting. You will work across front desk duties, patient communications, and collaboration with clinicians to ensure smooth operations and high-quality patient care.

Qualifications

• Experience in a medical reception or administrative role is required.
• Strong multitasking and organisational skills for a fast-paced clinic.
• Excellent verbal and written communication with patients and staff.
• Proficiency with medical billing, invoicing and medical software is preferred.
• Professional demeanour with patient confidentiality and care.

Responsibilities

• Answer incoming calls and assist patients with enquiries.
• Greet patients and manage front desk reception.
• Book, reschedule and confirm appointments.
• Manage emails, faxes and medical correspondence.
• Process patient letters and upload into records.
• Scan, file and maintain patient records.
• Manage referrals and update patient details.
• Liaise with doctors, nurses and GPs.
• Assist with billing, payments and Medicare enquiries.
• Schedule hospital procedure bookings.

Skills

Multitasking

Organisational skills

Verbal and written communication

Attention to detail

Compassionate demeanour

Tools

Medical software

Medical billing

Job description

Want to make an impact on Australia’s heart health?

Our team is our impact and our future. Join something special at Advara HeartCare.

Our Best Starts with You

At Advara HeartCare, we’re building something important, something special.

For over 20 years, our Australian-owned business has earned a reputation for quality outcomes and exceptional patient care. As the largest cardiology provider in Australia with more than 90 centres and 100 doctors, we’re shaping a future where world-class care is the standard. We can’t achieve this without our incredible people. That’s why we’re cultivating a workplace and culture where you can thrive. Join us to move Australia’s heart health—and your career—forward.

Your Impact, with Us

As a valued Medical Receptionist, you’ll play a key role in providing quality care to patients with cardiovascular conditions. Based in Auburn, you’ll help improve lives and shape the future of our organisation. Your impact will include:

Key responsibilities:

• Answering incoming calls and assisting patients with general enquiries
• Greeting patients and managing front desk reception
• Booking, rescheduling and confirming appointments
• Managing emails, faxes and incoming correspondence
• Processing patient letters and other medical correspondence
• Scanning, uploading and filing documents into patient records
• Managing referrals and updating patient details
• Liaising with doctors, nurses, GPs and other healthcare providers
• Assisting with billing, payments and Medicare-related enquiries
• Maintaining accurate patient records and keeping the reception area organised
• Following up on outstanding referrals, reports and patient enquiries
• Providing general administrative support to the practice team
• Handling patient information confidentially and professionally
• Scheduling hospital procedure bookings

What You’ll Bring

• To succeed in this role, you will have: Previous experience in a medical reception or administrative role, ideally within a cardiology practice.
• Strong multitasking and organisational skills, thriving in a fast-paced environment.
• Excellent verbal and written communication skills for professional interactions.
• A keen eye for detail, proficiency in medical billing, invoicing, and using medical software.
• A compassionate, professional demeanour, maintaining confidentiality and fostering a positive atmosphere.

We would also love you to have:

• Strong interpersonal skills to nurture positive connections with patients.
• A collaborative mindset and a passion for continual learning.
• Experience with health track software or similar medical applications.
• Knowledge of medical terminology and patient confidentiality regulations.
• A proactive attitude and the ability to anticipate needs in a dynamic setting.
• A dedication to providing exceptional patient care and supporting a collaborative team.

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Whatever your role, you are our impact and our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to shape our journey toward something even better.

Here’s what you’ll love about working with us:

Your Impact, With Us
Use your skills to improve quality outcomes, deliver deeper care, and make a bigger impact in an organisation leading the way.

Your Growth, With Us
Develop new skills at the forefront of the industry, advancing your career in a fast-growing company committed to your expertise.

Your Voice, With Us
At Advara HeartCare, your voice matters. We listen to and invest in our people, giving you the chance to shape our future while building yours.

Additional Benefits:

• Opportunity for professional development and career growth within a supportive team.
• Flexible working hours to help balance your work and personal life.
• Access to ongoing training and learning resources to enhance your skills.A positive and collaborative work environment focused on patient care.
• Employee wellness programs to support your health and well-being.

Ready to shape our future while building yours?

Join Advara HeartCare and achieve more than you ever thought possible.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disabilit