Medical Receptionist ~ Specialist Practice

Greenwich Specialist Consulting Rooms; Sydney; On-site; AUD 30,000 - 41,000; Part time

Job summary

Greenwich Specialist Consulting Rooms in Greenwich, NSW, is hiring a part-time Medical Receptionist to be the first point of contact for patients and referring practitioners. You will manage check-in/out, appointments, and billing while upholding privacy and professional standards.

You will work closely with clinical staff to optimise patient flow and maintain an organised reception area, contributing to a positive patient experience and robust administrative workflows.

Qualifications

• Proven experience as medical receptionist or in healthcare administration.
• Strong communication with diverse patients and practitioners.
• Excellent organisation and time management.
• Attention to detail and confidentiality in patient records.

Responsibilities

• Greet patients warmly and manage check-in/check-out.
• Verify personal details and insurance information.
• Schedule and confirm appointments using practice software.
• Answer phone inquiries professionally.
• Process payments and reconcile daily accounts.
• Maintain patient confidentiality and privacy compliance.
• Coordinate with clinical staff to optimise patient flow.
• Keep reception area tidy and welcoming.
• Perform general admin duties and data entry.

Skills

Medical receptionist

Healthcare administration

Communication skills

Organisational skills

Tools

Practice management software

Job description

Medical Receptionist ~ Specialist Practice

Greenwich Specialist Consulting Rooms is seeking a dedicated Medical Receptionist to join our specialist practice in Greenwich, NSW. This is a part-time position that plays a vital role in ensuring our patients receive exceptional service from the moment they arrive at our clinic. As the first point of contact for our patients and referring practitioners, you will be instrumental in maintaining the smooth operation of our practice and contributing to the professional reputation of our specialist services.

What you'll be doing

Greeting and welcoming patients in a professional and courteous manner, ensuring a positive first impression

Managing patient check-in and check-out procedures, including verifying personal details and insurance information

Scheduling and confirming appointments using practice management software, whilst being responsive to patient needs

Answering telephone inquiries from patients, referring practitioners and external callers with efficiency and professionalism

Processing patient payments and reconciling accounts, maintaining accurate financial records

Maintaining confidentiality and complying with health privacy legislation and practice protocols

Coordinating with clinical staff to ensure patient flow and scheduling optimisation throughout the day

Maintaining an organised and welcoming reception area that reflects the professional standards of the practice

Performing general administrative duties including filing, photocopying and data entry as required

Assisting with patient enquiries regarding referrals, test results and follow-up appointments

What we're looking for

Proven experience working as a medical receptionist or in a similar healthcare administration role

Excellent communication skills with the ability to interact professionally with diverse patients and healthcare practitioners

Proficiency with practice management software and general computer systems (training provided on specific systems)

Strong organisational and time management skills with the ability to prioritise competing demands

Attention to detail and accuracy in maintaining patient records and financial information

Knowledge of health privacy legislation and commitment to maintaining patient confidentiality

A professional demeanour with genuine empathy for patients, particularly those who may be unwell or anxious

Ability to work effectively both independently and as part of a clinical team

Australian driver's licence and reliable transport to the Greenwich location or easy associability to public transport.

What we offer

Greenwich Specialist Consulting Rooms is committed to supporting our team members. As a part-time Medical Receptionist, you will benefit from a role that offers flexibility whilst maintaining professional engagement. We provide a supportive working environment where your contribution is valued, and we encourage ongoing professional development. You will work alongside experienced clinical staff in a practice that prioritises quality patient care and maintains high professional standards.

About us

Greenwich Specialist Consulting Rooms is a well-established specialist practice located in Greenwich, NSW, serving the local and broader communities. We are committed to providing exceptional patient care through a team of qualified specialists and professional support staff. Our practice is known for maintaining high standards of clinical excellence, patient-focused service, and a collaborative team environment. We are dedicated to supporting our patients through their healthcare journeys and creating a welcoming environment where they feel comfortable and well cared for.