Medical Receptionist

Sante Medical; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

On-site parking

Flexible scheduling

Job summary

Sante Medical in Paddington, QLD, is seeking a dedicated Medical Receptionist for a permanent part-time role (4-5 days per week). You’ll be the first contact for patients, handling check-ins, appointments, payments, and confidential records in a professional healthcare setting.

Join a collaborative team at a central Brisbane location with flexible scheduling and on-site parking. Candidates should have healthcare administration experience and strong customer service skills to support patient

Qualifications

• Proven experience as a medical receptionist or healthcare administrative role.
• Strong organisational and time management skills for multitasking.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Proficiency with medical practice management software and general computer apps.
• Knowledge of medical terminology and healthcare administration practices.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.

Responsibilities

• Greet patients warmly on arrival and assist with check-in/out.
• Verify patient and insurance details; manage appointments.
• Schedule and confirm appointments using practice software.
• Answer phones professionally and maintain records.
• Process payments and health insurance transactions.
• Restock supplies and keep reception area clean and organised.
• Follow health, safety and infection control protocols.
• Respond to patient inquiries with empathy and professionalism.

Skills

Medical receptionist experience

Healthcare administration

Confidentiality

Communication

Organisational skills

Tools

Medical practice management software

Job description

Sante Medical is seeking a dedicated Medical Receptionist to join our team in Paddington, QLD. This permanent part-time position(4-5 days per week) is crucial to creating a welcoming, efficient experience for our patients while supporting the smooth operation of our medical practice.

As the first point of contact for our patients, you will be instrumental in ensuring exceptional customer service, managing administrative tasks, and maintaining the highest standards of professionalism and confidentiality in a healthcare environment.

Key responsibilities

• Greeting patients warmly and professionally upon arrival
• Managing patient check-in and check-out procedures, including verifying personal and insurance information
• Scheduling and confirming patient appointments using medical practice management software
• Answering telephones professionally
• Maintaining accurate and confidential patient records
• Processing patient payments and handling cash, card and health insurance transactions
• Preparing patient files and ensuring all necessary documentation is complete before consultations
• Supporting clinical staff by restocking supplies and maintaining a clean and organised reception area
• Following all health and safety protocols and infection control procedures
• Resolving patient enquiries and concerns with empathy and professionalism

What we’re looking for

• Proven experience working as a medical receptionist or in a similar healthcare administrative role
• Strong organisational and time management skills with the ability to manage multiple tasks efficiently
• Excellent communication and interpersonal skills with a patient-focused approach
• Proficiency in using medical practice management software and general computer applications
• Knowledge of medical terminology and understanding of healthcare administration practices
• Ability to maintain confidentiality and handle sensitive patient information with discretion
• A calm and professional demeanour, with the ability to work effectively under pressure
• Strong attention to detail and accuracy when managing patient records and administrative tasks
• Vaccination requirements or exemptions as per current healthcare facility standards
• A caring attitude and genuine commitment to supporting patient wellbeing

What we offer

At Sante Medical, we are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, flexible scheduling to support your lifestyle needs, and a collaborative team environment that values your contributions. We offer a supportive, modern work environment that isn't afraid to think outside the box -plus the everyday perks of a central Brisbane location, surrounded by trendy cafes and shops, with hassle-free on-site parking.

About us

Sante Medical is a progressive, patient-focused medical practice in Paddington, QLD. We provide high-quality healthcare services to our community, committed to professionalism, compassion, and excellence. We value integrity, respect, and continuous improvement in everything we do. We foster a collaborative team environment that empowers staff to deliver exceptional patient care. At Sante Medical, we believe that our team members are central to our success, and we strive to create a workplace where everyone can contribute meaningfully to improving patient outcomes.