Medical Receptionist

Work Initiatives; Cairns Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Comprehensive training program

In-house online learning platform

Novated leasing

Ongoing practice manager support

Employee assistance

Job summary

Cairns Family Medical Centre is seeking a part-time medical receptionist to greet patients, support clinicians, and manage front-desk operations. The role includes answering calls, triaging inquiries, booking appointments, and handling billing with a focus on delivering a high-quality patient experience.

You will receive a comprehensive training program, including clinic orientation, online compliance training, and ongoing support from the Practice Manager and team.

Qualifications

• 2 years’ experience in medical administration or reception.
• Intermediate computer skills; familiar with healthcare software and portals (e.g., PRODA, MyMedicare, Cubiko, Tyro).
• Excellent verbal and written communication; strong customer service and cultural sensitivity.

Responsibilities

• Greet patients and be the face of the clinic.
• Support doctors and nurses in daily operations.
• Answer phone calls, triage inquiries, and manage bookings.
• Handle billing and general administrative tasks.

Skills

Verbal communication

Written communication

Customer service

Cultural sensitivity

Multi-tasking

Attention to detail

Tools

PRODA

MyMedicare

Cubiko

Tyro

Job description

Cairns Family Medical Centre

is part of Partnered Health Medical Centres, one of Australia's leading primary healthcare providers with over 60 clinics located throughout metropolitan and regional areas. With a long history of serving local communities, our dedicated team of doctors, nurses, and support staff is genuinely passionate about patient health and well-being. We work hard to deliver the highest standard of healthcare to individuals and families alike.

Part-time Medical Receptionist

We are seeking a part-time medical receptionist who aligns with our core values. The ideal candidate will focus on delivering a high-quality experience for our patients from the moment they arrive until they leave, making a lasting, positive, and professional impression.

About the Role

In this role, you will be the face of the clinic. Your responsibilities will include greeting patients, supporting our doctors and nurses, answering phone calls, triaging inquiries, booking appointments, managing billing, and handling general administrative tasks.

To ensure your success, you will receive a comprehensive training program upon commencement. This includes a full clinic orientation and induction, online compliance training, and ongoing support from your Practice Manager and colleagues. We are committed to providing you with the necessary skills and training to deliver consistent, quality patient service.

What We Need from You

Experience: 2 Years Previous medical administration, Best Practice or reception experience is highly regarded.

Technical Skills: Intermediate computer proficiency, with a willingness to learn healthcare software and portals (e.g., PRODA, MyMedicare, Cubiko, Tyro, etc.).
Communication: Excellent verbal and written communication skills, exceptional customer service standards, and strong cultural sensitivity.Core Competencies: The ability to multi-task, prioritise workloads under pressure, and maintain exceptional attention to detail and accuracy.

Personal Development – expand your experience and knowledge with our in‑house online learning platform

Novated Leasing

Ongoing support from your Practice Manager

Employee Assistance

Program Engagement surveys – we listen to you, as a team member and take action on the issues that matter to you

Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates

Diverse and inclusive workforce that reflects the diverse community in which we operate in

About us:

Partnered Health Medical Centres is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Partnered Health Medical Centres, Fuel Your Life Dietitians, Northcare Physio, Jobfit Health Group, Baseline Onsite and New View Psychology.

Aboriginal and Torres Strait Islander people are encouraged to apply.
In alignment with the Australian Immunisation Guidelines Australian immunisation handbook (Royal College of General Practice Standards (RACGP) and our commitment to workplace health and safety and patient safety, we strongly recommend that all applicants are up to date with their vaccinations and able to provide evidence of their immunisation status prior to employment. Applicants who are well-regarded will typically demonstrate compliance with these guidelines as part of their commitment to workplace health and safety and demonstrating care and protection of the patients visiting our facilities.

Please note that only suitable candidates will be contacted
Discover a new level of career fulfilment with Partnered Health Medical Centres.