Casual Medical Receptionist

East Toowoomba Clinic; Toowoomba Regional; On-site; AUD 34,000 - 44,000; Full time

Job summary

East Toowoomba Clinic in Toowoomba is seeking a Casual Medical Receptionist to support our healthcare team with varied hours. You will be the first point of contact for patients at East Toowoomba, QLD 4350, and help keep the clinic running smoothly and efficiently.

The role requires experience in medical reception or healthcare administration, with strong communication and organisational skills. You will handle bookings, registrations, payments and general admin, contributing to a professional

Qualifications

• Experience in medical reception or healthcare administration.
• Strong communication skills for patient and staff interactions.
• Proficiency with practice/clinic management software or rapid learning ability.
• Excellent organisational skills and time management.

Responsibilities

• Greet patients in a warm, professional manner.
• Answer telephone enquiries, take messages and direct calls.
• Schedule, confirm and reschedule appointments.
• Register patients and update medical records.
• Process patient payments and card transactions accurately.
• Maintain confidentiality and privacy compliance.
• Perform general administrative duties (filing, photocopying, correspondence).
• Data entry and maintenance of clinic records.
• Support a positive, efficient clinic environment through teamwork.

Skills

Communication skills

Telephone etiquette

Customer service

Attention to detail

Teamwork

Tools

Clinic management software

Job description

East Toowoomba Clinic is seeking a Casual Medical Receptionist to join our healthcare team on a casual basis. This is an excellent opportunity for someone looking to work in the medical administration field with varied hours that suit your schedule. Based in East Toowoomba, QLD 4350, you will be the first point of contact for our patients and play a vital role in ensuring our clinic operates smoothly and efficiently.

What you'll be doing

Greeting and welcoming patients in a warm, professional and courteous manner upon arrival at the clinic

Answering telephone enquiries, taking messages and directing calls to appropriate clinic staff

Managing patient appointments including scheduling, confirming and rescheduling bookings using clinic management systems

Processing patient registrations and updating patient records with relevant personal and medical information

Collecting and processing patient payments and card transactions accurately

Maintaining confidentiality and adhering to privacy legislation in all patient interactions and data handling

Performing general administrative duties including filing, photocopying and managing clinic correspondence

Assisting with basic data entry and maintenance of clinic records

Contributing to a positive and efficient clinic environment through teamwork and communication

What we're looking for

Previous experience working in a medical reception or healthcare administration role, or equivalent customer service experience in a professional environment

Strong communication skills with the ability to interact professionally and empathetically with patients, families and healthcare staff

Proficiency in using computer systems and medical practice management software, or a willingness to learn quickly

Excellent organisational and time management abilities to juggle multiple tasks and appointments

Accuracy and attention to detail when handling patient information and financial transactions

A commitment to maintaining confidentiality and understanding of privacy and healthcare legislation

Flexibility and reliability, with the ability to work variable casual hours as required by the clinic

Professional telephone manner and customer service orientation

Ability to work both independently and collaboratively within a team environment

About us

East Toowoomba Clinic is a dedicated healthcare provider committed to delivering high-quality medical services to our community. We pride ourselves on creating a patient-centred environment where care, compassion and professionalism are at the heart of everything we do. Our team of experienced healthcare professionals works collaboratively to ensure that every patient receives the best possible care. We are proud to be an integral part of the East Toowoomba community, and we are dedicated to maintaining the highest standards of medical care and administrative excellence.