Medical Receptionist

Heart Specialists Toowoomba; Toowoomba Regional; On-site; AUD 45,000 - 55,000; Part time

Benefits offered by this job

Supportive team environment

Well-established specialist practice

Flexible part-time hours

Job summary

Heart Specialists Toowoomba is a private cardiology practice seeking a friendly, professional Medical Receptionist for a permanent part-time role at St Vincent’s Private Hospital. You will be the first point of contact for patients and support a busy cardiology team.

The role requires excellent communication, strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. Training will be provided for healthcare administration tasks.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to multitask, prioritise and stay calm in a busy environment.
• Reliability, initiative and willingness to learn.
• Ability to work well with colleagues as part of a team.
• Previous healthcare or medical administration experience is desirable but not essential, training will be provided.

Responsibilities

• Welcoming patients in a friendly, professional and compassionate manner.
• Answering and managing telephone enquiries, patient appointments and accounts.
• Processing incoming and outgoing electronic communications.
• Maintaining accurate patient records, including filing, storage and retrieval.
• Liaising with doctors, clinical staff and external medical providers.
• Maintaining confidentiality and patient privacy.
• Providing excellent customer service to patients and referring providers.
• Assisting with general administrative duties and supporting the wider team.

Skills

Communication

Attention to detail

Organisational skills

Multitasking

Reliability

Teamwork

Healthcare administration (desirable)

Job description

Medical Receptionist – Permanent Part-Time

Heart Specialists Toowoomba

Heart Specialists Toowoomba is seeking an enthusiastic, friendly and professional Medical Receptionist to join our busy cardiology practice in a permanent part-time position.

About Us

Heart Specialists Toowoomba is a private cardiology practice based at St Vincent’s Private Hospital, providing high quality cardiac care to the Toowoomba and Darling Downs region.

Our team consists of two cardiologists, four sonographers, a nurse, a Cardiac Scientist and three administration staff. We pride ourselves on providing excellent patient care and fostering a positive supportive workplace where every team member is valued and respected. We are committed to the ongoing growth and development of our practice and our team.

About the Role

As a Medical Receptionist, you will play an important role in the smooth running of our practice and be the first point of contact for our patients. We are looking for someone who is friendly, professional, compassionate and highly organised, with excellent communication skills and the ability to work collaboratively as part of a supportive team.

You will need to be someone who takes initiative, has a positive attitude and enjoys working in a busy environment where teamwork and good communication are essential.

Tasks & Responsibilities

• Welcoming patients in a friendly, professional and compassionate manner
• Answering and managing telephone enquiries, patient appointments and accounts
• Processing incoming and outgoing electronic communications
• Maintaining accurate patient records, including filing, storage and retrieval
• Liaising with doctors, clinical staff and external medical providers
• Maintaining a high standard of confidentiality and patient privacy
• Providing excellent customer service to patients and referring medical providers
• Assisting with general administrative duties and supporting the wider team as required

Skills & Experience

We are looking for someone who has:

• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• The ability to multitask, prioritise and remain calm in a busy environment
• Reliability, initiative and willingness to learn
• The ability to work effectively as part of a team contributing positively and communicating well with colleagues
• Previous experience in healthcare or medical administration is desirable but not essential, as training will be provided to the right candidate

What We Offer

• A welcoming, supportive and professional team environment
• The opportunity to be part of a well-established specialist medical practice
• A varied role where you can make a genuine difference to the patient experience