Medical Receptionist

Sunshine Coast Cardiology; Sunshine Coast Regional; On-site; AUD 42,000 - 54,000; Part time

Job summary

Sunshine Coast Cardiology is seeking a casual Medical Receptionist to join the Buderim practice. This role requires a friendly, detail-oriented professional who greets patients, manages appointments, and handles front desk duties with discretion and efficiency.

You will support the medical team with accurate records and billing knowledge, including MBS, DVA and private practice invoicing. On-site training and a positive team culture are provided.

Qualifications

• Experience in medical reception or front desk roles is valued.
• Strong communication with patients and staff is essential.
• Excellent organizational and multitasking abilities are required.
• Proficient with phone systems, emails and general office software.

Responsibilities

• Greet patients and check-in upon arrival professionally.
• Answer calls and manage correspondence.
• Schedule and confirm appointments and procedures.
• Maintain tidy front desk and waiting area.
• Ensure tasks are completed by the Doctor.
• Scan and file documents and maintain patient records.
• Handle invoicing and billing with understanding of MBS, DVA and private practice billing.

Skills

Customer service

Organization

Communication

Phone system usage

Attention to detail

Teamwork

Education

CPR certification

Tools

Genie software

Job description

Casual Medical Receptionist – Minimum 25 Hours per Week

We are seeking a detail-oriented and compassionate Medical Receptionist to join our cardiology practice in Buderim, QLD. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing administrative duties to support the smooth operation of the office. You will play a crucial role in ensuring patients receive timely care and maintain positive interactions with our medical team.

Key Responsibilities

• Provide general administrative support to the team.
• Greeting and checking-in patients upon arrival in a friendly and professional manner.
  Answer incoming calls and manage incoming and outgoing correspondence.
• Schedule and confirm appointments and procedures.
• Maintain tidy and organised front desk and waiting area.
• Ensure tasks are completed by the Doctor.
• Scan and file documents.
• Maintaining accurate patient records and ensuring confidentiality of medical information.
• Invoicing and billing- Understanding of MBS, DVA & private practice billings
• Genie software experience preferred but not essential.
• All other front desk responsibilities as provided in training

About You

• Excellent verbal and written communication skills.
• Previous experience in medical reception role is highly valued
• Well-organised with strong attention to detail.
• Confident using phone systems, email, and general office software
• A neat and professional appearance (uniform will be provided), as you will be the first point of contact for patients.
• Friendly, proactive, and able to work independently and as part of a team
• A warm, friendly and professional demeanour with a genuine interest in providing high-quality patient care.
• Demonstrated ability to communicate with patients and medical professionals.
• Reliable and flexible.
• CPR training undertaken within the past three years.
• A calm, can-do attitude—especially during busy times.

This position requires a minimum of 25 hours hours per week. However, from time to time the Medical Receptionist may be required to work additional hours, as necessary to fulfil the requirements of the position or as requested by the Practice Manager.

On-the-job training provided

A positive and inclusive team culture

Be part of a small, close-knit business that genuinely cares, supports each other, and helps you grow with confidence.