Medical Receptionist - Full Time

Balanced Medical; Melbourne; Presencial; AUD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Balanced Medical in Hawthorn is seeking a full-time receptionist with outstanding customer service for a busy GP clinic. You will greet patients, manage registrations, handle calls, and support billing and Medicare rebates.

Ideal candidates have reception or admin experience in a medical setting, friendly demeanor, solid computer skills (Best Practice/HotDoc a plus), and a genuine desire to help patients and staff.

Formación

• Experience in a busy medical practice reception.
• Polite, accommodating manner with patients and staff.
• Intermediate computer skills; familiarity with practice management software.

Responsabilidades

• Meet and greet patients at the Front Desk.
• Ensure a smooth registration process.
• Assist with incoming phone calls.
• Billing and processing payments and Medicare rebates.
• Dealing with patient bookings and rescheduling of appointments as necessary.
• General administration duties, practice cleanliness and restocking as needed.
• Providing GP assistance where required within scope of receptionist role.
• End of day banking.

Conocimientos

Customer service

Communication

Empathy

Organizational skills

Educación

High school qualification or equivalent

Herramientas

Best Practice

HotDoc

Descripción del empleo

Full Time receptionist with extraordinary customer service skills required for busy GP clinic in Hawthorn consisting of 11doctors, 1 Psychologist, 1 Practice Nurse and Melbourne Pathology are on site.

Duties include, but not limited to:

• Meeting and greeting patients at the Front Desk
• Ensuring a smooth registration process
• Assisting with incoming phone calls
• Billing and processing payments and Medicare rebates
• Dealing with patient bookings and rescheduling of appointments as necessary
• General administration duties, practice cleanliness and restocking as needed
• Providing GP assistance where required within scope of receptionist role.
• End of day banking

Successful applicants must possess:

• Reception/AdminExperience within a busy Medical Practice
• Polite, accommodating manner
• Intermediate computer knowledge (Best Practice and HotDoc experience desired but not essential)
• Empathy towards others and a genuine desire to assist patients, professionals and co-workers