Patient Care Coordinator — Busy GP Clinic

Balanced Medical; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Balanced Medical in Hawthorn is seeking a full-time receptionist with outstanding customer service for a busy GP clinic. You will greet patients, manage registrations, handle calls, and support billing and Medicare rebates.

Ideal candidates have reception or admin experience in a medical setting, friendly demeanor, solid computer skills (Best Practice/HotDoc a plus), and a genuine desire to help patients and staff.

Qualifications

• Experience in a busy medical practice reception.
• Polite, accommodating manner with patients and staff.
• Intermediate computer skills; familiarity with practice management software.

Responsibilities

• Meet and greet patients at the Front Desk.
• Ensure a smooth registration process.
• Assist with incoming phone calls.
• Billing and processing payments and Medicare rebates.
• Dealing with patient bookings and rescheduling of appointments as necessary.
• General administration duties, practice cleanliness and restocking as needed.
• Providing GP assistance where required within scope of receptionist role.
• End of day banking.

Skills

Customer service

Communication

Empathy

Organizational skills

Education

High school qualification or equivalent

Tools

Best Practice

HotDoc

Job description

Balanced Medical in Hawthorn is seeking a full-time receptionist with outstanding customer service for a busy GP clinic. You will greet patients, manage registrations, handle calls, and support billing and Medicare rebates.

Ideal candidates have reception or admin experience in a medical setting, friendly demeanor, solid computer skills (Best Practice/HotDoc a plus), and a genuine desire to help patients and staff.