Medical Receptionist - Friendly GP Practice

Kiro Marc Medical; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Job summary

Cassia Medical Centre on the Gold Coast is seeking a Medical Receptionist to be the first point of contact for patients. You will greet visitors, manage appointments, handle calls, and assist with Medicare billing in a busy GP practice.

The role emphasizes friendly patient interactions, accuracy in records, and teamwork with clinicians. Training and ongoing support are provided in a welcoming environment.

Qualifications

• Friendly, professional and approachable.
• Confident communicating with patients and healthcare professionals.
• Highly organised with excellent attention to detail.
• Able to remain calm and professional in a busy environment.

Responsibilities

• Welcoming patients and providing friendly, professional customer service.
• Answering and managing telephone enquiries.
• Booking and managing patient appointments.
• Processing payments and Medicare billing.
• Managing patient records and maintaining accurate information.
• Liaising with doctors, nurses and other members of the clinical team.
• Responding to patient enquiries in person, by phone and electronically.
• Maintaining a clean, organised and professional reception area.
• General administrative and reception duties.

Skills

Friendly communication

Professional demeanour

Organised

Team player

Tools

Practice software

Job description

Medical Receptionist - Friendly GP Practice

As the first point of contact for our patients, you will play an important role in creating a positive and welcoming experience.

Key responsibilities

• Welcoming patients and providing friendly, professional customer service
• Answering and managing telephone enquiries
• Booking and managing patient appointments
• Processing payments and Medicare billing
• Managing patient records and maintaining accurate information
• Liaising with doctors, nurses and other members of the clinical team
• Responding to patient enquiries in person, by phone and electronically
• Maintaining a clean, organised and professional reception area
• General administrative and reception duties

About you

• Friendly, professional and approachable
• Confident communicating with patients and healthcare professionals
• Highly organised with excellent attention to detail
• Able to remain calm and professional in a busy environment
• Reliable, punctual and a strong team player
• Comfortable using computers and learning medical practice software
• A friendly and supportive working environment
• A professional and welcoming medical practice
• The opportunity to work alongside an experienced healthcare team
• Training and support
• Variety in your day-to-day responsibilities
• Opportunity for ongoing employment for the right person

About us

Our Cassia Medical Centre is a friendly and welcoming medical practice located in Varsity Lakes on the Gold Coast. We are committed to providing high-quality, patient-centred healthcare in a professional, friendly and supportive environment.