Patient-First Medical Receptionist — Training & Support

Kiro Marc Medical; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Job summary

Cassia Medical Centre on the Gold Coast is seeking a Medical Receptionist to be the first point of contact for patients. You will greet visitors, manage appointments, handle calls, and assist with Medicare billing in a busy GP practice.

The role emphasizes friendly patient interactions, accuracy in records, and teamwork with clinicians. Training and ongoing support are provided in a welcoming environment.

Qualifications

• Friendly, professional and approachable.
• Confident communicating with patients and healthcare professionals.
• Highly organised with excellent attention to detail.
• Able to remain calm and professional in a busy environment.

Responsibilities

• Welcoming patients and providing friendly, professional customer service.
• Answering and managing telephone enquiries.
• Booking and managing patient appointments.
• Processing payments and Medicare billing.
• Managing patient records and maintaining accurate information.
• Liaising with doctors, nurses and other members of the clinical team.
• Responding to patient enquiries in person, by phone and electronically.
• Maintaining a clean, organised and professional reception area.
• General administrative and reception duties.

Skills

Friendly communication

Professional demeanour

Organised

Team player

Tools

Practice software

Job description

Cassia Medical Centre on the Gold Coast is seeking a Medical Receptionist to be the first point of contact for patients. You will greet visitors, manage appointments, handle calls, and assist with Medicare billing in a busy GP practice.

The role emphasizes friendly patient interactions, accuracy in records, and teamwork with clinicians. Training and ongoing support are provided in a welcoming environment.