Medical Receptionist

Clear Island Waters Health Precinct; Gold Coast City; On-site; AUD 39,000 - 47,000; Part time

Job summary

Clear Island Waters Health Precinct is seeking an experienced Medical Receptionist to join our friendly Gold Coast team in a casual, part-time capacity. The role focuses on delivering exceptional patient service, managing appointments and enquiries, and supporting GPs and nursing staff in a busy general practice.

You will handle Medicare billing, private billing, and patient payments, while maintaining accurate records and confidentiality.

Qualifications

• Previous medical reception experience, preferably in general practice.
• Sound knowledge and experience using Best Practice clinical software or similar.
• Good understanding of Medicare billing and general practice procedures.
• Excellent communication, organisation and multitasking skills.
• Friendly, compassionate and professional approach to patient care.
• Reliable, proactive, adaptable and able to work independently or within a team.
• Strong attention to detail and commitment to patient confidentiality.
• Ability to follow procedures, take initiative and manage competing priorities.
• Flexibility to work rotating opening and closing shifts.

Responsibilities

• Welcome patients and provide friendly, professional customer service.
• Manage appointments, telephone calls, emails and patient enquiries.
• Process Medicare claims, private billing, WorkCover and patient payments.
• Maintain accurate patient records, correspondence and confidentiality.
• Assist GPs, nurses and colleagues with daily administrative tasks.
• Follow practice procedures and help ensure efficient reception operations.

Skills

Communication

Organisation

Multitasking

Customer service

Reliability

Initiative

Adaptability

Teamwork

Education

General practice experience

Tools

Best Practice

Medicare billing

Job description

Clear Island Waters Health Precinct – Clear Island Waters QLD

Clear Island Waters Health Precinct is a well-established, independently operated general practice seeking an experienced, warm and professional Medical Receptionist to join our close-knit team. We're looking for someone who takes pride in delivering exceptional patient service, thrives in a busy medical environment and is seeking a long-term opportunity to become a valued member of our team.

About the Position

Casual position, approximately 3–4 shifts per week (20–32 hours).

Rotating Monday–Friday roster, with Monday and Friday availability essential.

Opening shifts commence at 7:45 am, with closing shifts finishing between 5:30 pm and 6:30 pm. Flexibility to cover annual leave and staff absences.

Potential future Saturday trading – willingness to participate in a rotating Saturday roster would be highly regarded but is not currently essential.

Key responsibilities

Welcome patients and provide friendly, professional customer service.

Manage appointments, telephone calls, emails and patient enquiries.

Process Medicare claims, private billing, WorkCover and patient payments.

Maintain accurate patient records, correspondence and confidentiality.

Assist GPs, nurses and colleagues with daily administrative tasks.

Follow practice procedures and help ensure efficient reception operations.

About you

Previous medical reception experience, preferably in general practice.

Sound knowledge and experience using Best Practice clinical software or similar.

Good understanding of Medicare billing and general practice procedures.

Excellent communication, organisation and multitasking skills.

Friendly, compassionate and professional approach to patient care.

Reliable, proactive, adaptable and able to work independently or within a team.

Strong attention to detail and commitment to patient confidentiality.

Ability to follow procedures, take initiative and manage competing priorities.

Flexibility to work rotating opening and closing shifts.

About us

Clear Island Waters Health Precinct is a well-established, independently operated general practice. Many of our patients have complex healthcare needs and value the comfort of familiar faces and a welcoming, safe and understanding environment where they feel supported.

Friendly, supportive team in an established Gold Coast practice.

Long-term opportunity with ongoing training and support.

Varied and rewarding work where your contribution is valued.

Flexible work arrangements to help balance work and personal commitments.