Patient Care Concierge & Medical Receptionist - Full Time

I-MED Radiology Network; Wagga Wagga; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fitness passport

Supportive management

Discounted & bulk billed scans

Job summary

I-MED Radiology Network in Wagga Wagga is seeking a Medical Receptionist and Contact Centre Agent (Dual Role) for a full-time, Monday-to-Friday position. Training will run 8:30am–5:00pm, after which shifts run 7:30am–8:00pm, across multiple clinics.

You will greet patients, handle check-ins, email and phone inquiries, advise on scan preparation, manage billing (private, Medicare, workers compensation, DVA), and collaborate with radiologists and referrers.

Qualifications

• Demonstrates exceptional attention to detail.
• Maintains a high level of accuracy in a fast-paced environment.
• Clear verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.

Responsibilities

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.

Skills

Attention to detail

Clear communication

Organisational skills

Multi-screen workflow

Shift flexibility

Job description

I-MED Radiology Network in Wagga Wagga is seeking a Medical Receptionist and Contact Centre Agent (Dual Role) for a full-time, Monday-to-Friday position. Training will run 8:30am–5:00pm, after which shifts run 7:30am–8:00pm, across multiple clinics.

You will greet patients, handle check-ins, email and phone inquiries, advise on scan preparation, manage billing (private, Medicare, workers compensation, DVA), and collaborate with radiologists and referrers.