Medical Receptionist & Admin Assistant — Weekdays

MQ Health Pty Ltd; Sydney; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Salary packaging benefits

Childcare at reduced staff rate

Postgraduate study support

Access to university facilities

Job summary

Macquarie University Health Clinics is seeking a motivated Medical Receptionist and Administrative Assistant to join our team at the Wallumattagal Campus, North Ryde. You will handle reception, admin tasks, and billing support within a busy specialist clinic, supporting clinicians and the administration team.

The ideal candidate has reception or customer service experience in healthcare, strong communication skills, and proficiency with health software and data entry.

Qualifications

• Demonstrated reception, administration or customer service experience, with experience in a general or specialist medical practice or hospital setting highly desired.
• Sound verbal and written communication skills, including the ability to build rapport with patients who may be anxious or have complex health needs.
• Demonstrated commitment to a high standard of customer service, delivered with professionalism, empathy and courtesy to patients, families and healthcare professionals.
• Strong computer skills, with competency in health-related software packages, patient registration and accurate data entry highly desired.
• Excellent organisational and time-management skills, high attention to detail, and the ability to prioritise competing demands in a fast-paced environment.
• Proven discretion in handling confidential information, alongside initiative, reliability and the ability to work effectively both independently and as part of a multidisciplinary team.

Responsibilities

• Provide administrative support and liaise with patients in person, over the phone and by email, managing a high volume of calls and enquiries.
• Manage patient appointments and schedules for clinicians across Macquarie University Health Clinics.
• Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable.
• Update and maintain patient records, handling sensitive and confidential information with discretion at all times.
• Communicate, liaise and coordinate duties with administration and reception staff across Macquarie University Health and affiliated clinics.
• Reconcile end of day cash and EFTPOS takings and undertake associated banking tasks.

Skills

Reception duties

Customer service

Data entry

Health software

Tools

Health software

Job description

Macquarie University Health Clinics is seeking a motivated Medical Receptionist and Administrative Assistant to join our team at the Wallumattagal Campus, North Ryde. You will handle reception, admin tasks, and billing support within a busy specialist clinic, supporting clinicians and the administration team.

The ideal candidate has reception or customer service experience in healthcare, strong communication skills, and proficiency with health software and data entry.