Medical Receptionist and Administrative Assistant

MQ Health Pty Ltd; Sydney; Sur place; AUD 60 000 - 74 000; Plein temps

Avantages offerts par ce poste

Salary packaging benefits

Childcare at reduced staff rate

Postgraduate study support

Access to university facilities

Résumé du poste

Macquarie University Health Clinics is seeking a motivated Medical Receptionist and Administrative Assistant to join our team at the Wallumattagal Campus, North Ryde. You will handle reception, admin tasks, and billing support within a busy specialist clinic, supporting clinicians and the administration team.

The ideal candidate has reception or customer service experience in healthcare, strong communication skills, and proficiency with health software and data entry.

Qualifications

• Demonstrated reception, administration or customer service experience, with experience in a general or specialist medical practice or hospital setting highly desired.
• Sound verbal and written communication skills, including the ability to build rapport with patients who may be anxious or have complex health needs.
• Demonstrated commitment to a high standard of customer service, delivered with professionalism, empathy and courtesy to patients, families and healthcare professionals.
• Strong computer skills, with competency in health-related software packages, patient registration and accurate data entry highly desired.
• Excellent organisational and time-management skills, high attention to detail, and the ability to prioritise competing demands in a fast-paced environment.
• Proven discretion in handling confidential information, alongside initiative, reliability and the ability to work effectively both independently and as part of a multidisciplinary team.

Responsabilités

• Provide administrative support and liaise with patients in person, over the phone and by email, managing a high volume of calls and enquiries.
• Manage patient appointments and schedules for clinicians across Macquarie University Health Clinics.
• Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable.
• Update and maintain patient records, handling sensitive and confidential information with discretion at all times.
• Communicate, liaise and coordinate duties with administration and reception staff across Macquarie University Health and affiliated clinics.
• Reconcile end of day cash and EFTPOS takings and undertake associated banking tasks.

Connaissances

Reception duties

Customer service

Data entry

Health software

Outils

Health software

Description du poste

Appointment, Salary & Location

Appointment Type: Permanent, full-time. Monday to Friday, with no weekend work.

Salary Package: From $67,182 per annum base salary (Support Services Enterprise Agreement, Administration Officer – Level 3) + 12% superannuation + access to the full salary packaging benefit with Maxxia to maximise your take home pay (including venue hire, meals, entertainment and novated leasing).

The Role: Be the first point of contact for patients attending our clinics, supporting specialist clinicians to deliver coordinated, compassionate care.

Work-Life Balance: A stable Monday to Friday schedule with no weekend work.

Grow With Us: Be part of Australia's only university-owned, academically integrated health precinct, where healthcare, education and research come together and where professional development, ongoing education and career progression are supported and encouraged. Drive innovation in healthcare, transform patient outcomes, and advance your career today.

Macquarie University Health Clinics is seeking a motivated and personable Medical Receptionist and Administrative Assistant to join our team, based at Macquarie University, Wallumattagal Campus, North Ryde.

About The Role

This role sits at the centre of the patient experience, combining reception, administration and billing support within a busy specialist clinic environment. You will work closely with clinicians and the wider administration team to ensure every patient interaction is handled with accuracy, discretion and genuine care, with the opportunity to gain exposure across a variety of clinics within Macquarie University Health.

• Provide administrative support and liaise with patients in person, over the phone and by email, managing a high volume of calls and enquiries.
• Manage patient appointments and schedules for clinicians across Macquarie University Health Clinics.
• Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable.
• Update and maintain patient records, handling sensitive and confidential information with discretion at all times.
• Communicate, liaise and coordinate duties with administration and reception staff across Macquarie University Health and affiliated clinics.
• Reconcile end of day cash and EFTPOS takings and undertake associated banking tasks.

About Us

Macquarie University Health is a trailblazer in healthcare, education and research. Australia's first and only fully integrated academic health sciences centre brings together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. We are committed to fostering a collegiate environment and upholding our dedication to diversity, equity and inclusion across everything we do.

About You

Demonstrated reception, administration or customer service experience, with experience in a general or specialist medical practice or hospital setting highly desired. Sound verbal and written communication skills, including the ability to build rapport with patients who may be anxious or have complex health needs. Demonstrated commitment to a high standard of customer service, delivered with professionalism, empathy and courtesy to patients, families and healthcare professionals. Strong computer skills, with competency in health-related software packages, patient registration and accurate data entry highly desired. Excellent organisational and time-management skills, high attention to detail, and the ability to prioritise competing demands in a fast-paced environment. Proven discretion in handling confidential information, alongside initiative, reliability and the ability to work effectively both independently and as part of a multidisciplinary team.

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

General Enquiries

General Enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant at [e-mail].

Eligibility

Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.

Applications Close

Applications Close: Sunday, 8th November 2026, 11:59pm AEDT.

Applications Close: 08/11/2026 11:59 PM.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Our Values

Our values, Caring, Integrity, Teamwork, Ambition, Innovation and Empowerment, are at the heart of everything we do. They reflect our shared commitment to improving lives through exceptional care, groundbreaking research, education and collaboration. Our values guide how we work, lead and support one another, helping us create a culture where people can thrive and where we continue to shape the future of healthcare together.

What we offer?

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing), so you have great potential to maximise your income working for us.
• Macquarie University childcare at a reduced staff rate.
• Post graduate study and ongoing education support through scholarship programs.
• Access to extensive Macquarie University facilities, including reduced fees for sporting centre, gym and pool.

Discover us

Just 15km from Sydney’s CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work in one of the world’s greatest cities. Join a workplace that’s inclusive and help improve lives through an integrated, patient-centred academic health system.

Privacy

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