Medical Receptionist

Integral Diagnostics Limited; Warrnambool; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Uniform provided

Comprehensive training

Staff recognition programs

Corporate benefits

Fitness Passport

Parental leave

Résumé du poste

Lake Imaging in Warrnambool is seeking a part-time Medical Receptionist to be the welcoming face of the clinic. You will handle calls, schedule appointments using the Visage RIS system, and coordinate referrals with multidisciplinary teams.

Join a team that values patient care, efficiency, and clear communication. Training is provided, and there are benefits aligned to a large radiology network.

Qualifications

• Experience in a customer-facing role is a plus.
• Must be proficient with computers and keyboard use.
• Strong communication and organisational skills required.

Responsabilités

• Answering calls from patients and referrers in a professional manner.
• Scheduling appointments using the Visage RIS system.
• Maximise efficiency by managing the appointment flow.
• Process referrals from multi-disciplinary teams.
• Prepare patients by communicating preparation steps and costs.

Connaissances

Customer facing

Communication

Time management

Problem solving

Empathy

Keyboard skills

Teamwork

Outils

RIS Visage system

Description du poste

ABOUT US Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

ABOUT THE ROLE Working as part of a team and being the face of our organisation, we are seeking a Part Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

What You'll Be Doing

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.


• Scheduling: Use our state-of-the-art RIS system - Visage


• Maximising Efficiency: Keep things running smoothly by managing appointments.


• Referrals: Action patient referrals from multi-disciplinary teams


• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.


• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.


• Expert Team: Learn from an experienced team willing to share their knowledge.


• Full Uniform Provided: Look professional with our provided uniforms.


• Recognition Programs: Enjoy staff recognition programs and awards.


• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.


• Fitness Passport: Access over 1000+ fitness locations nationwide.


• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.


• Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

What You Bring

• Customer Focus: Experience in a customer-facing role is a plus!


• Willingness to Learn: Ready to dive into medical imaging terminology.


• Tech Savvy: Advanced computer and keyboard skills are a must.


• Service Excellence: Deliver exceptional customer service every time.


• People Skills: Show care, compassion, and empathy to our patients.


• Problem-Solving: Optimise appointment slots with your analytical skills.


• Time Management: Stay organized and meet team KPI's.


• Positive Attitude: A \"can-do\" attitude that builds rapport with patients, staff, and professionals easily.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.