Referrer Relationship Specialist

Radploy 2 Pty Ltd; Melton; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + fuel allowance

Superannuation

Fitness Passport

Job summary

Lake Imaging is seeking a motivated Referrer Relationship Specialist to build and nurture relationships with GPs, Specialists, and allied healthcare providers in the Melbourne region. You will drive referral growth and collaborate with marketing, operations, and clinical teams to ensure a seamless patient experience.

The role offers competitive salary with allowances and a strong focus on customer service, ethics, and professional conduct within a leading radiology network along Victoria’s coast

Qualifications

• Educational background in Science, Business, or related field.
• Radiology or Pathology qualifications are highly regarded.

Responsibilities

• Execute Strategic Plans: drive referral growth and assess opportunities in territory.
• Build Strong Relationships with GPs, Specialists, and referrers for high service satisfaction.
• Promote Lake Imaging services and communicate benefits to referrers and patients.
• Meet and exceed referral targets by demonstrating value of Lake Imaging services.
• Collaborate with marketing, operations and clinical teams for seamless referrer/patient experience.
• Plan and host events to support referrer education needs.

Education

Tertiary education in Science, Business, or related field

Radiology or Pathology highly regarded

Job description

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool. Lake Imaging, a leading provider of medical imaging services, is committed to delivering exceptional patient care and building strong relationships within the Melbourne medical community.

ABOUT THE ROLE: We are seeking a motivated and results-driven salesperson to join our Melbourne Referrer Relationship Specialist team. Reporting directly to the Marketing and Communications Manager, your primary focus will be on building and nurturing relationships with General Practitioners (GPs), Specialists, and other allied healthcare providers in the region. Your efforts will directly contribute to the growth of our referral base and the enhancement of patient outcomes.

Key Responsibilities

• Execute Strategic Plans: Implement strategic plans to drive referral growth, assess emerging opportunities and competitor activities, to drive operational excellence in your designated territory.
• Build Strong Relationships: Establish and maintain business-centric relationships with GPs, Specialists, and other key referrers, to ensure high levels of service satisfaction.
• Promote Lake Imaging Services: Advocate for our comprehensive range of medical imaging services, highlighting the benefits to referrers and their patients.
• Achieve Targets: Meet and exceed referral targets by effectively communicating the value of Lake Imaging's services.
• Collaborate with Internal Teams: Work closely with our marketing, operations, and clinical teams to ensure a seamless experience for referrers and patients.
• Event Management: Plan and host events/networking opportunities to support referrer education needs.

Preferred Qualifications

• Educational Background: Tertiary education in Science, Business, or a related field is highly desirable. Radiology or Pathology highly regarded.
• Sales Experience: Previous experience in sales, particularly within the healthcare industry, is advantageous.
• Territory Knowledge: Familiarity with the Melbourne healthcare landscape, especially in GP Sales, is a plus.
• Customer Service Orientation: Strong focus on customer service and the ability to build and maintain long-term relationships.

What We Are Looking For

• Self-Assurance and Communication Skills: Confident and persuasive communicator with the ability to engage with healthcare professionals at all levels.
• Adaptability: Quick thinker with the ability to adapt to changing environments and priorities.
• Ethical and Professional Conduct: Commitment to upholding the highest standards of ethical behaviour and professionalism.
• Target-Driven: Proven ability to thrive in a results-oriented environment with a focus on achieving and exceeding goals.

Why You’ll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Competitive Salary + Fuel allowance: Enjoy a competitive salary, with added bonuses, plus super and your fuel reimbursed.
• Work-Life Balance: Enjoy living and working on the beautiful Geelong coast.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000+ fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

Please note: Police check will be required for successful applicants.

Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants Administration - Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services - People & Culture, Marketing, Risk Management, ICT, Finance

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.