Medical Receptionist

X-Ray Group Pty Ltd; Wangaratta; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive Training

Uniform Provided

Employee Benefits

Career Development

Job summary

The X-Ray Group Pty Ltd invites a dedicated Medical Receptionist to join our Albury clinics, delivering exceptional patient care and supporting referrers and the community.

In this full-time role, you will handle calls, schedule using Visage RIS, manage referrals and prepare patients with clear instructions and cost estimates.

Qualifications

• Experience in customer-facing roles is beneficial.
• Willingness to learn medical imaging terminology.
• Strong keyboard and computer skills are essential.
• Ability to deliver high-quality patient service consistently.
• Demonstrated empathy, care and rapport with patients and staff.
• Analytical mindset to optimise appointment slots.
• Strong organisation and ability to meet team KPI's.
• Positive, can-do attitude when interacting with patients and professionals.

Responsibilities

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the-art RIS system - Visage
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Referrals: Action patient referrals from multi-disciplinary teams
• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.
• This is a Full-Time role working Monday to Friday.

Skills

Customer focus

Willingness to learn

Tech savvy

Service excellence

People skills

Problem solving

Time management

Positive attitude

Tools

Visage RIS

Job description

ABOUT US

The X-Ray Group as part of the IDX group it is a key well-established leading diagnostic imaging provider in the Albury/Wodonga region offering comprehensives services with fully licenced MRI, Nuclear Medicine, Interventional Radiology to Ultrasound and X-ray.

ABOUT THE ROLE

Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work across our Albury Clinics as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

What You'll Be Doing

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the-art RIS system - Visage
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Referrals: Action patient referrals from multi-disciplinary teams
• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.
• This is a Full-Time role working Monday to Friday.

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Full Uniform Provided: Look professional with our provided uniforms.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000+ fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with XRG Imaging.

What You Bring

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A \"can-do\" attitude that builds rapport with patients, staff, and professionals easily.

The X-Ray Group & Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.