Medical Receptionist

Lumus Imaging; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits platform

Fitness Passport

Corporate health insurance discounts

Career growth and development

Confidential health and well-being

Job summary

Lumus Imaging is seeking a friendly, organized receptionist to be the first point of contact for patients, referrers and hospital staff at our Sydney location. You will manage arrivals, schedule appointments across imaging modalities and support smooth patient flow in a fast-paced environment.

Join a team of radiographers, sonographers and nurses, with opportunities for ongoing training and development within our national network.

Qualifications

• Experience in reception or customer service.
• Strong communication and people skills.
• Proficiency with computer systems.

Responsibilities

• Welcoming patients and managing arrivals with warmth and efficiency
• Scheduling and confirming appointments across imaging modalities
• Coordinating inpatient bookings with hospital wards and clinical teams
• Processing Medicare, DVA, private and hospital billing accurately
• Handling phone and email enquiries from patients and referrers
• Maintaining accurate patient records and supporting smooth patient flow
• Working closely with clinical staff to keep shifts running seamlessly

Skills

Customer service

Job description

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people. Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Why you'll love this role

• Full-time stability with one of Australia's leading diagnostic imaging providers, with locations across the country
• Shifts that work for you. A mix of morning and evening shifts with no night work, giving you a predictable routine and time for life outside work
• Easy to get to. A convenient Kogarah location close to public transport, ideal if you live in the St George area.
• A team that has your back. Work alongside experienced radiographers, sonographers, radiologists and support staff who value what you bring to the patient experience
• Hospital-based variety. Support both outpatients and hospital inpatients in a fast-paced setting with advanced imaging technology
• Ongoing training and development. Build your skills in medical administration with structured support and career pathways across our national network

About the role

As the first point of contact for patients, referrers and hospital staff, you'll keep the department running smoothly and make every visit feel welcoming. Your day will include:

• Welcoming patients and managing arrivals with warmth and efficiency
• Scheduling and confirming appointments across multiple imaging modalities
• Coordinating inpatient bookings with hospital wards and clinical teams
• Processing Medicare, DVA, private and hospital billing accurately
• Handling phone and email enquiries from patients, referrers and hospital departments
• Maintaining accurate patient records and supporting smooth patient flow
• Working closely with clinical staff to keep each shift running seamlessly

About you

• Previous experience in reception or customer service. Medical, hospital or radiology experience is a bonus, but not essential
• A warm, calm and professional manner, especially with patients who may be anxious or unwell
• Strong attention to detail and confidence with computer systems
• The ability to stay organised and composed in a fast-paced environment
• Availability to work a rotating roster of morning and evening shifts
• Great communication skills and a genuine team-player attitude

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform- Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport– Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunitieswith access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being supportthrough our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.