Medical Receptionist

City Heart Medical; Rockhampton Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

City Heart Medical in Rockhampton is seeking a dedicated Medical Receptionist to join our busy team on a full-time basis. The role provides exceptional customer service and administrative support to patients and clinical staff, with rostered weekday and weekend shifts on a rolling basis.

You will be responsible for answering calls, greeting patients, invoicing and receipting, and maintaining a calm, professional manner while handling multiple tasks in a healthcare setting.

Qualifications

• Proven customer service experience in a medical setting.
• Experience with general practice software such as Best Practice or similar.
• Strong interpersonal and written communication skills.
• Ability to multi-task and work unsupervised.

Responsibilities

• Answering incoming calls.
• Meeting and greeting patients.
• Invoicing and receipting payments.
• Maintain excellent customer service and professional demeanor.
• Experience in a health environment and proficiency with Microsoft Office.

Job description

For over 65 years, City Heart Medical has been caring for the Rockhampton community and remains one of the region's most established and respected medical practices.

City Heart Medical is currently seeking a dedicated, enthusiastic and professional Medical Receptionist to join our busy team on a full-time basis.

The role provides exceptional customer service and administrative support to our patients and clinical staff.

The position includes rostered weekday and Saturday / Sunday shifts on a rotational basis and would suit an individual who is organised, friendly, reliable and committed to delivering a high standard of patient care and service.

In this role you will be responsible for a variety of duties, which include:

• answering incoming calls
• meeting and greeting patients
• invoicing and receipting
• excellent interpersonal and written communication skills
• ability to remain calm and professional
• ability to work unsupervised
• experience in a general practice using Best Practice, Microsoft Office
• experience in working in the Health Environment

The successful candidate will possess excellent customer service and computer skills. Additionally, you must have an interpersonal and positive personality and the ability to multi-task. Typing skills are advantageous.

*Remuneration will be dependent on experience and consideration will be given to preferred working days/hours, if needed.