Medical Receptionist

Bidgerdii Community Health Service; Rockhampton Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Generous Salary Packaging

Awesome Organisation Culture

12% Employer Superannuation

17.5% Leave Loading

Job summary

Bidgerdii Community Health Service in Rockhampton, QLD, seeks a highly organised Medical Receptionist for the High Street Clinic. You will greet patients, schedule appointments, and manage records while delivering exceptional customer service in a diverse Aboriginal and Torres Strait Islander community.

This full-time role requires strong communication, multitasking, and data accuracy, with exposure to electronic medical records and Microsoft Office.

Qualifications

• Certificate III in Business Administration (Medical) or equivalent experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of Aboriginal and Torres Strait Islander cultures and health considerations.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and manage patient records.
• Answer phone calls and respond to patient inquiries.
• Verify patient insurance information and collect co-payments.
• Maintain a clean and organised reception area.
• Assist with administrative tasks as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Education

Certificate III in Business Administration (Medical)

Tools

Microsoft Office

Electronic Medical Records

Job description

Bidgerdii Community Health Service – Rockhampton QLD

Bidgerdii provides comprehensive primary healthcare and wellbeing services, collaborates with partner agencies for integrated continuity of care and advocates for health policy and health system reform. Our services include general practice bulk-billing clinics, social and emotional wellbeing and generalist counselling services, chronic disease management, preventative health screening, children and family health and early childhood education services.

About the Role

We are seeking an additional, highly organised and detail-oriented Medical Receptionist to join our team. This position is located within the High Street Clinic and is to be filled on a full-time bases. The ideal candidate will be responsible for greeting patients, scheduling appointments, managing patient records, and providing excellent customer service. The Medical Receptionist will be the first point of contact for patients and will play a critical role in ensuring a positive patient experience.

Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Schedule appointments and manage patient records
• Answer phone calls and respond to patient inquiries
• Verify patient insurance information and collect co-payments
• Maintain a clean and organised reception area
• Assist with administrative tasks as needed

About You

You are a compassionate, optimistic individual wanting to make a difference in peoples lives especially our Aboriginal and Torres Strait Islander community and also have the following:

• Certificate III in Business Administration (Medical), or previous experience in a medical office or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and electronic medical records systems
• A sound knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultural differences particularly in regards to issues impacting on the health and wellbeing of Aboriginal and Torres Strait Islander peoples today.

Practical Requirements

• Immunisation requirements – It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases: Measles, Mumps, Rubella, Varicella, Hepatitis B, Hepatitis A and Pertussis (whooping cough) during their employment.
• Current CPR and First Aid Certificate.
• Current Blue Card (Working with Children and young people) or willingness to apply for a Blue Card
• Satisfactory Police Criminal History Check.

What We Offer

We offer excellent working conditions with up-to-date technology, great work life balance with flexible work hours (Monday – Friday, 8.00am – 5.00pm). We also offer excellent career progression and development opportunities in an innovative, community focused organisation where we are committed to continuous improvement and have exciting plans for the future.

Other perks for joining us (not limited to):

• Generous Salary Packaging
• Awesome Organisation Culture
• 12% Employer Superannuation Contribution
• 17.5% Leave Loading

Applications will be reviewed as they are received.

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Bidgerdii strongly encourages Aboriginal and Torres Strait Islander applicants for this position.