Medical Receptionist

Ocean Shores Medical Centre; Ocean Shores; On-site; AUD 50,000 - 70,000; Full time

Job summary

Ocean Shores Medical Centre in Ocean Shores NSW is seeking a Senior Medical Receptionist/2IC to join a friendly team. The role offers potential progression into a leadership position and supports day-to-day operations of the general practice.

You will work closely with the Practice Manager, manage front desk activities, scheduling, patient inquiries, and billing while ensuring a high standard of patient service and smooth workflow.

Qualifications

• Experience in medical reception within a busy general practice.
• Strong leadership capabilities and initiative.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage front reception and provide a welcoming experience for patients.
• Schedule appointments, handle patient inquiries and perform admin duties.
• Support reception team with daily workflow and onboarding.
• Assist with staff coordination and training.
• Maintain efficient reception processes and patient service standards.
• Assist with Medicare billing, private billing and accounts.
• Address patient concerns professionally and resolve issues.

Skills

Medical reception experience

Leadership

Communication skills

Organisational skills

Independence

Team leadership

Initiative

Tools

MedicalDirector

Pracsoft

Job description

Are you an experienced medical receptionist looking for your next step? We are seeking a confident, organised and proactive Medical Receptionist to join our friendly team at Ocean Shores Medical Centre.

This is an opportunity for someone who enjoys working in a busy general practice environment and is looking to take on additional responsibility, with the potential to step into a Second-in-Charge (2IC) role.

We are looking for someone who is not only experienced in medical reception but has the initiative, leadership skills and confidence to support the day-to-day operations of the practice.

Senior Medical Receptionist / 2IC

Ocean Shores Medical Centre | Ocean Shores NSW

Are you an experienced medical receptionist looking for your next step? We are seeking a confident, organised and proactive Medical Receptionist to join our friendly team at Ocean Shores Medical Centre.

This is an opportunity for someone who enjoys working in a busy general practice environment and is looking to take on additional responsibility, with the potential to step into a Second-in-Charge (2IC) role.

We are looking for someone who is not only experienced in medical reception but has the initiative, leadership skills and confidence to support the day-to-day operations of the practice.

About the Role

Working closely with the Practice Manager and reception team, your responsibilities will include:

• Managing front reception and providing a welcoming experience for patients.

• Appointment scheduling, patient enquiries and general administrative duties.

• Supporting and assisting the reception team with daily workflow.

• Assisting with staff coordination, training and onboarding.

• Helping maintain efficient reception processes and high standards of patient service.

• Assisting with Medicare billing, private billing and account management.

• Handling patient concerns and resolving issues professionally.

• Providing support to the Practice Manager with general operational and administrative tasks.

• Stepping into a leadership role and assisting with daily management of reception when required.

About You

Ideally, you will have:

• Previous experience in medical reception, preferably within a busy general practice.

• Strong knowledge of Medicare billing and general practice workflows.

• Experience with MedicalDirector and Pracsoft (highly regarded).

• Excellent communication and interpersonal skills.

• Strong organisational skills and the ability to prioritise competing demands.

• A calm, professional and solutions-focused approach.

• The ability to work independently, use initiative and take ownership of responsibilities.

• Leadership qualities and the confidence to support, guide and motivate a team.

Most importantly, we are looking for someone who wants to take ownership, contribute to the smooth running of the practice and grow into a leadership position.

Why Join Us?

• Join an established, community-focused general practice.

• Work alongside a supportive team of GPs, nurses and administrative staff.

• Opportunity to develop into a 2IC position.

• Varied and rewarding role with scope to take on additional responsibility.

• Friendly and supportive working environment.