Medical Receptionist

Fidera Health PTY LTD; Melbourne; On-site; AUD 50,000 - 62,000; Full time

Job summary

Fidera Health PTY LTD is seeking a professional Medical Receptionist to join our Sunbury, VIC practice. You will be the face of the clinic, greeting visitors and managing a range of administrative tasks to keep the office running smoothly.

Key responsibilities include answering calls, scheduling appointments, handling mail, maintaining logs, and supporting multiple departments while upholding confidentiality and a warm, professional demeanor at all times.

Qualifications

• Excellent communication skills, both written and verbal, with a clear and professional manner.
• Strong organisational and time management abilities to manage multiple tasks.
• Exceptional customer service with a warm welcome for visitors.
• Proficiency with computer systems and office software including email, word processing, and scheduling.
• Reliable telephone manner and professional call handling.
• Discretion and confidentiality when dealing with sensitive information.
• Flexible and adaptable in a fast-paced office environment.
• Attention to detail in administrative tasks.
• Professional presentation and grooming standards.
• Previous reception, customer service, or administrative experience is desirable.
• Positive attitude and ability to work well in a team.

Responsibilities

• Greeting and welcoming visitors, clients, and delivery personnel.
• Answering, screening, and directing telephone calls to staff or departments.
• Managing the reception desk and front office in an organised, presentable manner.
• Processing and distributing incoming mail and parcels.
• Scheduling and coordinating appointments, meetings, and room bookings.
• Maintaining visitor logs and sign-in procedures per security protocols.
• Performing general admin duties including data entry, filing, and photocopying.
• Providing administrative support to various departments as required.
• Managing office supplies and stock ordering.
• Handling enquiries and directing people to appropriate resources.
• Maintaining confidentiality and discretion when handling sensitive information.

Skills

Excellent communication

Organisational skills

Customer service

Computer skills

Telephone etiquette

Discretion

Team player

Attention to detail

Job description

We are seeking a professional and welcoming Medical Receptionist to join our team in Sunbury, VIC 3429. This is a key front-facing position that serves as the first point of contact for our patients, visitors, and colleagues. As a Medical Receptionist, you will be the face of the practice, creating a positive first impression whilst managing a variety of administrative tasks. You will play an integral role in ensuring our office operations run smoothly and efficiently, whilst maintaining a professional and friendly demeanor at all times.

Key responsibilities

• Greeting and welcoming visitors, clients, and delivery personnel in a professional and courteous manner
• Answering, screening, and directing telephone calls to the appropriate staff members or departments
• Managing the reception desk and front office area, ensuring it remains organised and presentable
• Processing and distributing incoming mail and parcels
• Scheduling and coordinating appointments, meetings, and conference room bookings
• Maintaining accurate visitor logs and sign-in procedures in accordance with security protocols
• Performing general administrative duties including data entry, filing, and photocopying
• Providing administrative support to various departments as required
• Managing office supplies and ordering stock when necessary
• Handling enquiries and directing people to appropriate resources or departments
• Maintaining confidentiality and discretion when handling sensitive information

What we're looking for

• Excellent communication skills, both written and verbal, with a clear and professional manner of speaking
• Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
• Exceptional customer service skills and a genuine commitment to providing a warm welcome to all visitors
• Proficiency with computer systems and office software, including email, word processing, and scheduling applications
• Reliable telephone manner with the ability to handle calls professionally and courteously
• Discretion and confidentiality when dealing with sensitive information
• Flexibility and adaptability in a fast-paced office environment
• Attention to detail and accuracy in administrative tasks
• Professional presentation and personal grooming standards
• Previous experience in a reception, customer service, or administrative role is highly desirable
• A positive attitude and ability to work effectively as part of a team