Medical Receptionist

Mind Oasis Clinic; Melbourne; On-site; AUD 42,000 - 54,000; Part time

Job summary

Mind Oasis Clinic invites applications for two Medical Receptionist positions in our newly established Brighton clinic, expanding our Melbourne team. The part-time roles emphasize warm patient interactions, smooth reception, and support across administration and clinic operations.

You will manage appointments, handle enquiries, assist clinicians, maintain records, and help with inventory, events, and GP liaison activities.

Qualifications

• At least 2 years of experience in medical reception, healthcare administration or similar customer-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Immaculate personal presentation and a polished, professional demeanour.
• Confidence communicating with GPs and practice managers, including presenting clinic services at GP luncheons and professional meetings.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise responsibilities and work independently.
• A proactive, hands-on attitude and willingness to assist with a variety of tasks.
• Confidence using computers, email, Microsoft Office and general office equipment.
• High standards of cleanliness, presentation and professionalism.
• Reliability and ability to work collaboratively in a small team.
• Flexibility to work rotating shifts and cover staff leave when required.

Responsibilities

• Provide a warm, professional and welcoming experience for patients and visitors.
• Manage patient appointments, enquiries, check-ins, payments and general reception duties.
• Assist psychiatrists and other clinicians with day-to-day administrative and operational needs.
• Maintain accurate patient records and handle confidential information appropriately.
• Respond promptly and professionally to patient and clinician requests.
• Maintain a clean, tidy and presentable clinic environment including reception, waiting areas, kitchenette and patient refreshment station.
• Monitor clinic facilities and coordinate maintenance and operational issues.
• Take ownership of the overall presentation and smooth day-to-day running of the clinic.
• Source, purchase and replenish office stationery and other clinic consumables.
• Coordinate orders, deliveries and supplier enquiries.
• Visit local GP practices to deliver clinic information and promotional materials.

Skills

Medical reception

Healthcare administration

Customer-facing

Communication

Interpersonal skills

Organisational skills

Multitasking

Proactive attitude

Computer literacy

Tools

Halaxy

Job description

Mind Oasis Clinic | Brighton, Melbourne VIC 3186

Employment Type: Part-Time | 2 Positions Available

Medical Receptionist

About Us

Mind Oasis Clinic is a growing specialist medical practice established in 2020, providing high-quality psychiatric and mental health services across Australia.

With an established presence in Sydney and nationwide telehealth services, we are excited to expand our operations in Melbourne with our newly established Brighton clinic.

We are seeking two friendly, professional and highly organised Medical Receptionists to join our Melbourne team on a part-time basis.

This is a varied, hands‑on role suited to individuals who enjoy patient interaction, take pride in maintaining a welcoming and well‑presented clinic, and are comfortable supporting a range of administrative and operational activities.

Key Responsibilities

Patient Reception & Administration

• Provide a warm, professional and welcoming experience for patients and visitors.
• Manage patient appointments, enquiries, check‑ins, payments and general reception duties.
• Assist psychiatrists and other clinicians with day‑to‑day administrative and operational needs.
• Maintain accurate patient records and handle confidential information appropriately.
• Respond promptly and professionally to patient and clinician requests.

Clinic Operations & Maintenance

• Manage the daily opening and closing of the clinic, ensuring all areas are ready for operation.
• Maintain a clean, tidy and presentable clinic environment, including reception, waiting areas, kitchenette and patient refreshment station.
• Perform routine general cleaning duties, including vacuuming, emptying rubbish bins, wiping surfaces and general tidying.
• Ensure the patient refreshment station is regularly cleaned, organised and replenished.
• Monitor clinic facilities and promptly report or coordinate the resolution of maintenance and operational issues.
• Take ownership of the overall presentation and smooth day‑to‑day running of the clinic.

Inventory & Supplies Management

• Monitor inventory levels and ensure essential clinic supplies are always available.
• Source, purchase and replenish office stationery, refreshments, cleaning products and other clinic consumables.
• Coordinate orders, deliveries and supplier enquiries.
• Maintain organised storage areas and ensure supplies are appropriately stocked.

GP Liaison & Event Support

• Assist with organising GP luncheons, educational presentations and other professional networking activities.
• Visit local GP practices to deliver clinic information, promotional materials and small gifts.
• Provide brief introductions to the clinic's services and referral processes when visiting GP practices.
• Professionally represent the clinic when communicating with GPs, practice managers and other healthcare professionals.
• Assist with coordinating meetings between our clinicians and local GP practices.
• Attend GP luncheons and other professional events, assisting with presentations, laptops, materials and equipment.
• Support the coordination and smooth execution of GP liaison activities and professional events.

About You

We are looking for someone who is reliable, proactive, professionally presented and enjoys taking responsibility for keeping a workplace running smoothly.

Essential Skills & Attributes

• At least 2 years of previous experience in medical reception, healthcare administration or a similar customer-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Immaculate personal presentation and a polished, professional demeanour.
• Confidence communicating with GPs and practice managers, including presenting clinic services at GP luncheons and professional meetings.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise responsibilities and work independently.
• A proactive, hands‑on attitude and willingness to assist with a variety of tasks.
• Confidence using computers, email, Microsoft Office and general office equipment.
• High standards of cleanliness, presentation and professionalism.
• Reliability and the ability to work collaboratively as part of a small team.
• Flexibility to work rotating shifts, assist with occasional staff leave coverage and attend local GP visits or events when required.

Highly Regarded

• Previous GP liaison, healthcare outreach or GP relationship management experience.
• Experience using medical practice management software. Experience with Halaxy is highly regarded.
• Experience coordinating GP luncheons, healthcare events, presentations or external meetings.
• A valid driver's licence and access to a reliable vehicle for occasional local GP practice visits.

Working Arrangements

• Two part-time positions available, approximately 20 – 25 hours per week per position.
• These positions are initially offered on a part-time basis, with potential for increased working hours as the clinic grows, subject to business needs and individual performance.
• Clinic operating hours are Monday to Friday, 9:00am – 5:00pm.
• Rostered shifts may include early starts and later finishes to support clinic opening and closing procedures.
• Flexibility to work different shifts and provide additional coverage during planned or unexpected staff absences, where available.
• Primarily clinic-based, with occasional domestic travel to GP practices and professional events.
• Specific working days and regular roster arrangements will be discussed during the recruitment process.

What We Offer

• Work in a newly established, modern and welcoming specialist medical clinic.
• Join a growing healthcare organisation with opportunities for professional development.
• Friendly, collaborative and supportive working environment.
• Varied responsibilities beyond traditional reception duties.