Junior Receptionist

Mind Health Care; Geelong; On-site; AUD 45,000 - 60,000; Part time

Job summary

Mind Health Care in Newcomb, Geelong VIC is seeking a friendly Junior Receptionist to join our administrative team. As the first point of contact, you will help ensure a welcoming, professional experience for clients and support day-to-day operations.

This casual role offers flexible weekday hours (approximately 23–31 hours per week, 3–4 days) with training provided. No prior reception experience is required, but reliability, organisation and a positive attitude are essential.

Qualifications

• No prior reception or medical administration experience required.
• Training and support will be provided to the right applicant.
• Strong communication and organisational skills are essential.

Responsibilities

• Greet clients and provide friendly, professional service.
• Answer calls, respond to enquiries and manage appointments.
• Support admin team with general office duties and record-keeping.
• Handle confidential information appropriately and securely.
• Keep reception areas clean, tidy and presentable.
• Assist with general practice operations as needed.
• Provide reception cover during sickness or leave.

Skills

Reliability

Punctuality

Organisation

Initiative

Professionalism

Willingness to learn

Job description

Casual | Approximately 23–31 hours per week (3–4 days)

Mind Health Care | Newcomb, Geelong VIC

Casual | Approximately 23–31 hours per week (3–4 days)

About Mind Health Care

Mind Health Care is an established psychology practice in Newcomb, Geelong, providing psychological services to individuals and families. Our team is committed to delivering high-quality, compassionate care in a professional and welcoming environment.

We are seeking a friendly, organised and reliable Junior Receptionist to join our administrative team and help ensure the smooth day-to-day running of our practice.

This role would suit someone who enjoys working with people, takes pride in their work and is willing to learn. Previous reception or medical administration experience is not essential. We are more interested in finding the right person with a positive attitude, strong work ethic and dependable approach to their responsibilities.

About the role

As the first point of contact for many of our clients, you will play an important role in creating a welcoming and professional experience.

Working alongside our reception team, your responsibilities will include:

• Greeting clients and providing friendly, professional customer service.
• Answering telephone calls, responding to enquiries and managing appointments using our practice management system.
• Supporting the administrative team with general office duties and maintaining accurate records.
• Handling confidential information appropriately.
• Keeping reception, waiting areas and shared spaces clean, tidy and presentable through daily cleaning and tidying.
• Assisting with general practice operations and completing tasks as required.
• Providing reception cover for colleagues during sick leave, annual leave and other absences.

The role combines reception, administration and practical tasks that help keep the practice running smoothly.

About you

We are looking for someone who is dependable, approachable and willing to take responsibility for their work.

You will ideally demonstrate:

• Reliability and punctuality: arriving on time for rostered shifts and following through on commitments.
• A strong work ethic: taking pride in your work and completing routine tasks.
• A friendly manner: communicating respectfully with clients, colleagues and health professionals.
• Organisation: managing competing tasks, following instructions and paying attention to detail.
• Initiative: recognising what needs doing and helping without always needing to be asked.
• Professionalism: understanding the importance of confidentiality, discretion and respectful interactions in a psychology practice.
• Willingness to learn: developing your administrative skills and learning new systems.

Previous reception or medical administration experience is not essential. Training and support will be provided to the right applicant.

Employment arrangements

This is a casual position offering approximately 23–31 hours per week, depending on the needs of the practice. Work is during weekdays, with no evening or weekend work required.

Essential availability: Applicants must be available Monday to Friday, between 8:45 am and 5:00 pm, to provide reception backup. This availability is essential for the role, although shifts and hours will be offered according to the needs of the practice. Flexibility to assist with reception cover during staff absences, including sick leave and annual leave, is an important requirement of the role.

Applicants should indicate their availability in their cover letter.

Why join Mind Health Care?

• Join an established psychology practice with a supportive team.
• Work in a professional environment focused on client care.
• Develop valuable reception and administration skills.
• Receive training and support as you learn the role.
• Contribute to a service that makes a positive difference in people's lives.