Medical Receptionist - Perm Part Time & Casual Roles

Doctors of South Melbourne; Melbourne; Sur place; AUD 32 000 - 39 000; Temps partiel

Résumé du poste

Doctors of South Melbourne in South Melbourne VIC is seeking two friendly Medical Receptionists for permanent part-time and casual roles. You will greet patients, schedule appointments, process payments, and support a busy clinic with a smile in a warm team.

Experience with Best Practice or similar medical software and HotDoc is valued, along with good Microsoft Office skills. A Working with Children Check and National Police Check are required.

Qualifications

• Experience in medical reception, administration, or customer service.
• Familiarity with Best Practice or similar medical software; HotDoc preferred.
• Proficiency with Windows, Word and Excel; strong interpersonal skills.
• Ability to work in a team and independently; adapt to a busy clinic.
• Understanding of medical terminology is desirable.

Responsabilités

• Provide outstanding service to patients and support first-class healthcare.
• Greet patients, schedule appointments, and maintain records.
• Handle inbound calls, direct inquiries, and process patient requests.
• Process payments.
• Obtain medical reports and records from external practices.
• Manage emails, faxes, and mail.
• Maintain clinic appearance.

Connaissances

Customer service

Teamwork

Communication

Prioritisation

Outils

Best Practice

HotDoc

MS Office

Description du poste

Medical Receptionist - Perm Part Time & Casual Roles

Doctors of South Melbourne – South Melbourne VIC

Flexible hours to support your life outside of work.

An emotionally healthy workplace that promotes your well-being.

A warm, social work environment where laughter is welcome.

Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven!

High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes remove much of the guesswork from your day.

Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to the workday.

Plenty of public transport options – just a quick tram ride from the city.

Job Overview

Reporting to theOffice Manager, we’re seeking two customer service professionals (permanent part-time & casual) who take pride in their work and have a superhero level of empathy for patients.

You’ll work alongside some of the loveliest people, including a team of six other front desk staff,16GPs, three nurses, two Office Managers, and a Practice Manager.

If you can handle busy situations with a smile and the patience of a saint, we’d love to hear from you.

Key Responsibilities

Provide an OUTSTANDING level of service; you’ll play a vital role in helping every patient access first‑class healthcare seamlessly.

Greet patients, schedule appointments, and maintain records and accounts as required.

Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.

Process payments.

Obtain medical reports and records from external practices and businesses as required.

Handle incoming and prepare outgoing emails, faxes, and post.

Maintain the appearance of the clinic.

Essential Skills and Attributes

Previous experience in a medical reception, administration, or customer service role.

Experience using Best Practice software or similar medical software, and ideally HotDoc.

IT proficiency with Windows-based software, including Word and Excel.

Excellent interpersonal and communication skills (both written and verbal).

Ability to work productively in a team environment while also working independently.

You can communicate effectively with a diverse range of people.

Prioritisation and organisational skills.

A willingness to learn new skills on the job.

An understanding of medical terminology is desirable.

An appreciation of diversity and inclusiveness.

To be considered for the position, you must:

Hold a current Working with Children Check.

Have some customer service experience.

Have a recent National Police Check or be willing to apply for one.

Bean Australian citizen or permanent resident, or a New Zealand citizen.

Please note:

We’ll only consider applications that include a cover letter & CV. We’ll only contact shortlisted applicants.

** WE WON’T RESPOND TO RECRUITMENT AGENCY ENQUIRIES **