Casual Medical Receptionist

King Street Medical; Warrawong; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Supportive team environment

Growth opportunities

Flexible across roles

Job summary

King Street Medical in New South Wales is seeking a friendly Medical Receptionist to join our casual team. You will greet patients, schedule appointments, handle check-ins, and manage payments with care.

We value strong computer skills, confidentiality, and a patient-centered approach. Experience with Best Practice or HotDoc is a plus, and weekend availability is welcome.

Qualifications

• Prior medical reception experience is required or highly preferred.
• Strong computer literacy and ability to learn new systems quickly.
• Excellent customer service and interpersonal skills with high attention to detail.

Responsibilities

• Greeting patients, scheduling appointments, and managing check-ins/check-outs.
• Answering phone calls promptly and professionally.
• Maintaining accurate patient records and billing information.
• Processing payments (cash, EFTPOS, Medicare) in line with billing policies.
• Scanning, filing, and managing incoming correspondence (mail, email, faxes).
• Typing documents with accuracy and attention to detail.
• Conveying messages clearly in person, by phone, and electronically.
• Liaising with patients and families in a respectful and caring manner.

Skills

Medical reception experience

Computer literacy

Customer service

Attention to detail

Organisational skills

Communication skills

Teamwork

Confidentiality

Tools

Best Practice

HotDoc

Microsoft Office Suite

Job description

Medical Receptionist - Casual

Immediate Start | 7-Day Practice | King Street Medical

About Us

King Street Medical is a well-established and trusted medical practice, committed to providing excellence in patient care. Our reception team plays a vital role in ensuring the smooth and efficient running of the clinic, supporting both patients and our healthcare team.

About the Role

We are seeking energetic, enthusiastic, and flexible Medical Receptionists to join our growing team. This role requires a can-do attitude, excellent organisational skills, multi tasking and a strong focus on delivering compassionate, professional service to our patients.

Key Responsibilities

• Greeting patients, scheduling appointments, and managing check-ins/check-outs
• Answering phone calls promptly and professionally
• Maintaining accurate patient records and billing information
• Processing payments (cash, EFTPOS, Medicare) in line with billing policies
• Scanning, filing, and managing incoming correspondence (mail, email, faxes)
• Typing documents with accuracy and attention to detail
• Conveying messages clearly in person, by phone, and electronically
• Liaising with patients and families in a respectful and caring manner

About You

• Previous medical reception experience
• Strong computer literacy and ability to learn new systems quickly
• Exceptional customer service and interpersonal skills
• High attention to detail and excellent organisational skills
• A professional and positive attitude with a strong work ethic
• Flexibility with working hours, including weekends
• Ability to manage competing priorities while maintaining quality service
• Strong written and verbal communication skills
• Capacity to work independently and collaboratively within a team
• Commitment to confidentiality and professionalism
• Experience using Best Practice and HotDoc software
• Proficiency in Microsoft Office Suite

What We Offer

• A supportive and friendly team environment
• Opportunities for professional growth and development
• Flexibility across full-time, part-time, and casual positions